Field Technician

2 weeks ago


Centurion, Gauteng, South Africa Hire Resolve Full time
Job title : Field Technician (Centurion) - Construction TechnologyJob Location : Gauteng, CenturionDeadline : April 05, 2025Quick Recommended Links
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Responsibilities:

Product Implementation:

  • Manage field implementations to ensure products and solutions meet customer satisfaction.
  • Conduct thorough testing and obtain customer sign-off, accompanied by documented implementation tests.
  • Collaborate with internal teams to facilitate successful implementations.

Field Support:

  • Perform regular site visits for repairs and maintenance of implemented products and solutions.
  • Diagnose and resolve reported issues or malfunctions using standard troubleshooting procedures.
  • Provide optimal customer support through field visits or telephonic assistance.
  • Log all product, solution, or customer issues accurately, provide timely reports, and manage field dispatch schedules.
  • Foster and maintain supportive customer relationships.

Product Training:

  • Deliver operator training to customers on all implemented or upgraded products and solutions.

Requirements:

  • Millwright Qualification – NQF 4 (Trade School).
  • 3+ years proven experience in product or solution implementation and field service or support.
  • Experience in the Geospatial industry is an advantage.
  • Advanced knowledge of OPTRON Group technologies and solutions is a plus.
  • Proficiency in troubleshooting, repairing, testing, and servicing technical equipment.
  • Familiarity with solutions implementation and service level support best practices.
  • Valid driver's license; a company vehicle will be provided for use from the office to client sites.
  • Willingness and ability to travel extensively internationally (mainly within Africa) and be away from home regularly.
  • Ability to meet the physical demands of the job and operational requirements.
  • Engineering / Technical  jobs

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