National Field Service Manager

3 weeks ago

Centurion, South Africa Tru-Trac Rollers Pty Ltd Full time

Vacancy: National Field Service Manager

Tru-Trac Rollers, a company specializing in the installation and maintenance of conveyor components for the mining industry, has a vacancy for a National Field Service Manager in Centurion, Gauteng.
- Region: Centurion, Gauteng
- Salary: R 50,000 per month negotiable, based on experience
- Benefits: Pension, Risk Cover, Funeral Cover, Life Insurance
- Type: Permanent

The National Field Service Manager will be responsible for managing our field service teams, executing efficient planning and dispatch of work orders, and directing the daily operations of the Service Department. You will ensure optimal scheduling and coordination of all service team activities, and keep track of job progress, capacity utilisation, cost control and service standards.

Minimum Requirements
- Grade 12 qualification, relevant tertiary qualification is advantageous.
- 3 to 5 years experience in maintenance planning, scheduling and dispatching of employees, preferably in a mining environment.
- Strong people management skills, administrative skills, highly organized, motivated, and ability to manage own time effectively.
- Strong communicator, proactive, systematic and diligent
- Familiarity with mechanical components on the conveyor system is a bonus
- Proficiency in CRM and Service management systems, MS Excel
- Living in Centurion or surrounds.
- Drivers License

Competencies
- Thorough attention to detail and accuracy, and ability to think out-of-the-box.
- Strong verbal and written communication skills, and structured approach to problem-solving.
- Ability to manage own time effectively and respond positively to different situations and be able to work under pressure

Duties & Responsibilities
- Develop field service plans, programs, and staffing schedules to meet company and customer needs.
- Dispatching of service and installations teams actively managing and maintaining team schedules on a daytoday basis and updating technician calendars
- Liaising with relevant parties when planning and scheduling jobs including internal sales, dispatch, sales reps and customers
- Advise call out details and parts required and product deliveries with sales and service teams
- Ensuring SLA's are met (installations, maintenance)
- Calculating the most cost effective & efficient routes
- Perform all standard manager duties including hiring, training, appraisal, counselling, and discipline.
- Compile and analyse field service data and provide insightful reports to senior management, focusing on optimization, cost control, customer service standards and continuous improvement.
- Develop service contract options that best meet customer needs while maximizing revenue and profits. Support the sales team by providing timely, quality, and efficient service to customers.
- Delegate and direct service tasks, monitor progress, and manage service team members to meet the team's objectives and sales goals.
- Execute personnel skill assessments to identify areas that need improvement. Administer performance reviews routinely and provide appropriate feedback and corrective actions when necessary.

**Job Types**: Full-time, Permanent

**Salary**: From R50,000.00 per month

Application Question(s):

- Are you currently staying in Centurion? In which suburb do you stay?

**Experience**:

- Maintenance Planning: 2 years (required)
- scheduling: 2 years (required)
- Dispatching service technicians: 2 years (required)

License/Certification:

- Drivers License (required)

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