After Sales Technical Support

2 weeks ago

Midrand, South Africa Express Employment Professionals Midrand Full time

Duties & Responsibilities: Customer communicationRespond to inquiries via phone, email, chat or social media.Collect and act on customer.Technical SupportDiagnose and resolve technical issues.Provide usage, installation, and maintenance guidance.Repairs and MaintenanceCoordinate and manage product repairs.Organize and perform routine maintenance check.Warranty and Claims ManagementProcess warranty claims and ensures proper documentation.Resolve warranty service claims efficiently.Replacement and ReturnsManage product replacements.Oversee the return process, ensuring policy compliance.Documentation and ReportingMaintain accurate service records.Generate reports on aftersales performance and issues.Customer Training Conduct training sessions for product usage.Create and update user manuals and guides.Quality AssurancePerform quality checks on returned or repaired products.Implement feedback to improve product quality.Spare Parts ManagementManage spare parts inventory.Process orders for necessary spare parts.Customer Relationship ManagementDevelop and manage loyalty programs.Follow up with customers post services.Collaboration and CoordinationCoordinate with internal teams for issue resolution.Liaise with third-party service providers as needed.Continuous ImprovementReview and improve aftersales processes.Provide ongoing training and development for the team.

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