Operations Executive

2 weeks ago

Cape Town, Western Cape, South Africa AnyVan Full time
Job title : Operations ExecutiveJob Location : Western Cape, Cape TownDeadline : March 14, 2025Quick Recommended Links
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What you'll be doing:

  • Allocate work to Transport Partners in line with best practices, negotiating to ensure the closest possible variance to originally set price
  • Manage quotes and negotiate with TPs through proactive outreach to secure favourable and mutually beneficial rates for AnyVan
  • Handle issues related to fulfilment to lower cancellation rates and improve on-time-in-full performance
  • Be the first point of contact for our customers who experience on the day, handling inquiries, resolving issues, and providing exceptional service
  • Maintain accurate customer records and update information as needed
  • Collaborate with other departments to ensure customer needs are met
  • Ensure delivery times are met, interacting with both TP's and customers when issues arise and problem solve as quickly as possible
  • TP Recruitment & Account Management:
  • Source & recruit new Transport Providers (TPs) for the Spanish market
  • Effectively onboard partners and make sure they know how to use our portal and app to access, bid on and complete jobs
  • Assist in training Transport Partners to ensure high quality service delivery and compliance with AnyVan standards
  • Keep informed of and manage up to date lists of available TP's, their vehicles, locations and jobs they can cover
  • Handle queries from TPs about their account or about jobs that they have completed
  • General administrative tasks, including checking proof of deliveries, invoicing, pricing and charges-management etc
  • Ensure that periodic process related to TP account management are adhered to
  • Monitor and address TP performance issues that may arise, including low feedback scores and issues with compliance
  • Support TP's with queries related to use of the platform/app and the execution of jobs
  • Keep stakeholders/customers informed of any issues and solutions to issues on their moves
  • Build trust-based relationships - keeping our partners and customer satisfaction front of mind at all times and quickly and effectively problem solve issues

What you'll need to succeed:

  • The ability to speak and write fluently in Spanish
  • A proven track record of hitting and exceeding your targets in a fast paced phone based sales or customer service role
  • The ability to build rapport over the phone
  • Great active listening skills
  • Comfort working in a fast-paced environment
  • Resilience and a positive attitude
  • Super organised with an eye for detail
  • Strong communication skills, both written and spoken (Spanish)
  • A proactive attitude and a history of getting things done at a fast pace
  • The ability to get to our offices in the CBD and work to our shift patterns
  • We operate 7 days a week 8AM-8PM Spanish time - CET (UTC+01:00), and shifts will vary over time based on operational capacity and needs but will include weekends and evenings
  • Strong alignment with our company values (outlined below)
  • Transportation / Logistics  jobs

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