Guest Relations Officer/Hotel Reception

4 weeks ago


Stellenbosch, South Africa Delaire (Pty) Ltd Full time

We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.

RESPONSIBILITIES:

  • Welcome and introduce Delaire Graff Lodges and Spa to guests;
  • Check-in and check-out guests;
  • Pass all relevant guest information on to various departments as required;
  • Assist guests with bookings, tours and transfers, build and create guests’ itineraries;
  • Ensuring that all guest information and rates are correct;
  • Guests’ liaison to all outside guests and assist Indochine restaurant when needed;
  • Update guests’ profiles on Protel;
  • Report to the manager on duty regarding any related maintenance concerns;
  • Prepare welcome letters and registrations cards;
  • Manage:
    • Day sheet – guests itinerary document;
    • Guests' daily Call log;
    • Calls and guest concerns;
  • Assist reservations with lodge guests’ bookings, and messages;
  • Assist Spa, Housekeeping and Indochine when required;
  • Assist with lunch and dinner bookings on Dine-plan as required;
  • Do a thorough handover with the Night Auditor & early/late shift Guest Relations;
  • Ensure all transfers are booked, tracked and charged;
  • Required 2 Night audit duties per month

REQUIREMENTS:

  • Hospitality Certificate/Diploma;
  • At least 2-3 years experience in a similar role;
  • Very strong computer and great administration skills;
  • Passionate about the hospitality industry;
  • Excellent interpersonal- & communication skills, written and verbal in English (in person and telephonic);
  • Strong customer service orientation with excellent people skills;
  • Ability to maintain a professional working relationship with all departments and across cultures and religions;
  • Comfortable in dealing with very distinguished clientele;
  • Must be well-presented;
  • Friendly, helpful and outgoing;
  • Natural warmth and friendliness;
  • Punctual & self-disciplined;
  • Extreme attention to detail;
  • Pro-Active and a team player;
  • Reliable transport to and back from work


  • Stellenbosch, South Africa Status Staffing Full time

    **Western Cape**, Stellenbosch** **(Market related)** One of the most prestigious wineries in the world is looking for Guest Relations Officer/ Hotel Receptionist with a Hospitality Certificate / Diploma and 2 - 3 years’ experience in a similar role, Stellenbosch. EMPLOYMENT TYPE : Permanent SECTOR : Hospitality BASIC SALARY : Market Related START...

  • Hotel Guest Relations

    2 months ago


    Stellenbosch, South Africa Seasoned recruitment Full time

    Hotel Guest Relations Please note this position you needed to have worked in a Hotel/ Guest House Please note this position is in Stellenbosch so only Stellenbosch and surrounding areas. We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our...


  • Stellenbosch, South Africa Generico Recruitment Pty Ltd Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures•Check-in and check-out guests•Pass all relevant guest information on to various departments as required;•Assist guests with bookings, tours and transfers,...


  • Stellenbosch, South Africa HOTEL AND CATERING PERSONNEL Full time

    We are looking for a Guest Relations Manager who will be responsible for ensuring that the guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Manager serves the needs of our guests and exceeds guests’ experience. RESPONSIBILITIES: - Welcome and introduce Lodges and Spa to...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Relations Officer responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will also make sure our front-desk...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This role is ideal for someone passionate about hospitality, with excellent communication skills, and a desire to deliver unforgettable guest experiences. As the Guest Relations Officer, you will be the face of the estate, ensuring guests receive a warm welcome and have their needs met from arrival to departure. **Key Responsibilities**: - Greet and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Career Growth, Hospitality Recruitment are looking for a Guest Relations Officer to provide high-quality service to our clients hotel guest and customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is on the hunt for an experienced Guest Relations Officer for a beautiful hotel based in the Cape Winelands. **Responsibilities**: - ** Guest Experience Enhancement**: Ensure the highest level of guest satisfaction by providing personalized service and anticipating guests' needs throughout their stay. Act as a primary point of contact...


  • Stellenbosch, South Africa Seasoned recruitment Full time

    We are looking for a Guest Relations Manager who will be responsible for ensuring that the guests’ experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Manager serves the needs of our guests and exceeds guests’ experience. **RESPONSIBILITIES**: - Welcome and introduce to guests; - Provide...


  • Stellenbosch, South Africa Delaire (Pty) Ltd. Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...


  • Stellenbosch, South Africa Adzuna ZA B C2 Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be.RESPONSIBILITIES:Welcome and...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    This ultra luxurious international hotel offers private villa style accommodation with personalised service from the intimate fine dining meal experience, exotic luxury spa, sumptuous world-class decor standards to private guided wine tours, cellar presentations and personal butlers and sommeliers. We are in search of a professional young lady to take on...


  • Stellenbosch, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied - Record, process & file all information relating to in-house guests - Maintains the appearance of the Front Office Department with...


  • Stellenbosch, South Africa Newmark Hotels Full time

    **DUTIES & RESPONSIBILITES** - Ensure that all company policies, procedures & SOPs are adhered to - Assists Front Office Manager in processing of the reception procedure using the appropriate systems and procedures as supplied - Record, process & file all information relating to in-house guests - Maintains the appearance of the Front Office Department with...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated on one of the most spectacular privately owned wine estates in Stellenbosch, this luxury hotel and spa offers a unique and tranquil setting with stylish rooms and suites, each individually decorated, a choice of dining venues, a luxury day-spa and many venue options for the most romantic wedding imaginable. **ProStaffSelect **are in search of a...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated on one of the most spectacular wine estates in the Stellenbosch area, this luxury villa hotel and spa offers a unique and tranquil setting with elegant 5 star rooms and suites, each individually decorated, a choice of dining venues and many venue options for the most romantic wedding imaginable. We are in search of a young, vibrant and attractive...


  • Stellenbosch, Western Cape, South Africa HotelJobs.co.za Full time

    Situated on one of the most spectacular privately owned wine estates in Stellenbosch, this luxury hotel and spa offers a unique and tranquil setting with stylish rooms and suites, each individually decorated, a choice of dining venues, a luxury day-spa and many venue options for the most romantic wedding imaginable. We are in search of a proficient and...


  • Stellenbosch, South Africa Paradigm Recruitment Full time

    We are looking for a Guest Relations Officer who will be responsible for ensuring that the guest's experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assists fellow colleagues from different departments if need be. RESPONSIBILITIES: Welcome and...


  • Stellenbosch, South Africa Jordan Wine Estate Full time

    _ **JOB DESCRIPTION**:_ **The Guest Relations Officer for Jordan Luxury Suites and The Cellar Door** The main function of The Guest Relations officer is to deliver friendly and efficient customer service as well as to create a warm and welcoming atmosphere for all guests. The key aim is to anticipate clients’ needs to enhance the customer...