Officer: Knowledge Management

3 weeks ago

Johannesburg, Gauteng, South Africa Services Seta Full time
Job title : Officer: Knowledge ManagementJob Location : Gauteng, JohannesburgDeadline : April 10, 2025Quick Recommended Links
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Description

Implement and Maintain Knowledge Management Practices within Services SETA

  • Benchmark and research latest developments in knowledge management to improve knowledge management programmes at Services SETA
  • Propose and promote creative solutions for knowledge management in the organization
  • Implement knowledge management infrastructure, policies, and procedures
  • Conduct needs assessment and deploy relevant knowledge within Services SETA and the public
  • Maintain operational systems in knowledge management
  • Identify research information, materials and resources that can support Services SETA. programme development and implementation
  • Acquire, catalogue, and monitor materials and products of critical importance to Services SETA
  • Collect capture, analyse, and code information
  • File research findings and ensure its supplied to record management
  • Monitor various websites and other key sources of information and report on key developments relevant to Services SETA
  • Establish and develop national and international networks with other information centres
  • Promote and manage the utilisation of the knowledge management function by both internal and external users
  • Identify and protect intellectual property rights of Services SETA

Provide and Maintain a Knowledge Management Tools and Processes

  • Implement knowledge management policies to facilitate efficient, legal, and secure access to electronic content
  • Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
  • Facilitate document and system access rights and revision control to ensure security of system and integrity of master documents
  • Develop or configure knowledge management system features, such as user interfaces, access profiles, and document workflow procedures
  • Categorise information to ensure security of information resources
  • Build document collections to respond to changing user needs or demands
  • Implement and maintain services, standards, and strategic policies for the deployment of documents
  • Digitalise collections for online access
  • Removal of irrelevant and outdated material from the collection
  • Develop knowledge management acquisition and control measures
  • Develop and maintain database and information services and their provision through the intranet
  • Ensure the information user requirements are met
  • Work collaboratively with relevant staff members within Services SETA to identify, and prioritize types of knowledge to develop and capture
  • Consult with end users regarding problems in accessing electronic content
  • Monitor regulatory activity to maintain compliance with records and document management regulations

Data Protection and Compliance

  • Addressing the risk of loss of critical knowledge
  • Ensuring that this knowledge is retained and comply with legal and organizational requirements

Courier Management

  • Receive and make courier requests through the system
  • Track couriered items

Achievement of Work Plans

  • Execute work plans and drive the evidence collection in real time
  • Produce reports against the implementation of work plans
  • Respond to audit findings with complete evidence, on time
  • Implement documented data management practices
  • Comply to policies and procedures in the unit
  • Record, file and ensure the availability POP information

Requirements

  • A National Senior Certificate, at a minimum NQF 4
  • A National Diploma or equivalent qualification (NQF 6) in Information Sciences, Information Management, Project Management, Library Science, or Human Science or in a related field is required
  • Minimum of 2 years' experience in knowledge management environment or related field, with at least 1 year experience in creating and managing a knowledge transfer system
  • Knowledge and experience in working with MS Office (Word, Excel, PowerPoint)
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