Knowledge Manager

3 weeks ago

Johannesburg, Gauteng, South Africa Kerridge Commercial Systems South Africa Full time
Job title : Knowledge ManagerJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended Links
  • Jobs by Location
  • Job by industries

Key Responsibilities:

Duties include:

  • Designing, developing, and managing programs related to knowledge management. This includes developing processes and protocols for storing information, making it accessible, controlling access and capturing new knowledge.
  • Deploying training, communications, and awareness programs related to knowledge management.
  • Identifying ways to improve the current knowledge management system.
  • Collaborating with team members to capture new information that can be stored in the knowledge base.
  • Maintaining the knowledge management system or platform (Knowledge Base, Customer Forums, Portal Content).
  • Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection, analysis, and reporting.
  • Promote the use of the Knowledge Management Tooling Encouraging a knowledge-sharing culture across the Customer Services organization.
  • Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
  • Evaluate, revise and continuously improve the knowledge management framework workflow and procedures
  • Understand and recognize key challenges/roadblocks to Knowledge management cultural change and develop effective programs to drive adoption and improve value
  • Train the Support team analysts on creating knowledge articles for customer consumption
  • Manage the Review process of the Knowledge articles ensuring that content is accurate and up to date at all times
  • Identify and evangelize success stories from the Knowledge Management Program.
  • Design and develop incentive mechanisms to acknowledge and highlight active participants.
  • Review Feedback from employees and also customers to drive improvements to the knowledge management program
  • Provide Content and moderation for the Customer Portal and End Customer Community
  • Work with the team to develop process best practice for Problem, Change and Incident Management as well as Knowledge
  • Use expertise to assist the wider Customer Services Organisations with best practice for Knowledge
  • Work with the Global Customer Success Director to drive a culture of Customer Delight

Skills, Knowledge and Experience:

  • Bachelor's Degree in a related field and a minimum 4 years+ practical work experience.
  • Extensive experience of implementing Knowledge Management frameworks
  • Excellent writing, interpersonal and oral communication skills with a proven ability to write, edit and organise thoughts in a clear concise and well organised manner
  • Experience with Process design and efficient information architecture
  • Experience with Knowledge base management, databases, wikis etc
  • Experience in ITIL and the main processes of Incident, Problem, Change and Knowledge
  • Has a continuous Improvement Mindset
  • Experience utilising Servicenow for knowledge management
  • Experience managing/moderating a community discussion forum
  • Strong Problem solving and analytical skills with a solutions orientated approach
  • Ability to adapt to changes in business needs and work in a fast-paced environment
  • Able to analyse multiple data points to identify trends and determine the likely success of targeted interventions
  • Ability to be effective and maintain strong internal and external relationships working in a global, virtual setting
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • ICT jobs

  • Officer: Knowledge Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Services Seta Full time

    Job title : Officer: Knowledge ManagementJob Location : Gauteng, JohannesburgDeadline : April 10, 2025Quick Recommended LinksJobs by Location Job by industries Description Implement and Maintain Knowledge Management Practices within Services SETABenchmark and research latest developments in knowledge management to improve knowledge management programmes at...

  • Deliverer of Knowledge

    3 days ago

    Johannesburg, Gauteng, South Africa BestForexBonus Full time

    About the RoleWe are looking for a talented Deliverer of Knowledge to join our Training & Development team at BestForexBonus. In this critical role, you will be responsible for developing and delivering high-quality training sessions on various topics, including onboarding and APT. Your task will be to collaborate with stakeholders to identify training needs...

  • Evaluation and Knowledge Management Director

    3 days ago

    Johannesburg, Gauteng, South Africa SayPro Full time

    **Our Team**SayPro is committed to empowering individuals and organizations to achieve their goals through evidence-based approaches. Our team of experts provides innovative solutions for development, training, and consulting.**The Position**We are seeking an experienced professional to lead our Monitoring, Evaluation, and Learning efforts. As the Monitoring...

  • operations manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills ...

  • operations manager

    1 week ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    MINIMUM REQUIREMENTS Tertiary Qualification in Warehousing, transportation and logistics Excellent Computer skills Excellent management and human resources skills Good understanding of accounting processes 8 - 10 Years at senior operational level with the Warehouse and transportation industry Basic legal knowledge of contracts Problem solving skills Judgment...

  • Group Executive: Macro Business Intelligence and Knowledge Management

    3 weeks ago

    Johannesburg, Gauteng, South Africa Babantle Experts Full time

    Main Responsibilities (not limited to):Develop and implement the Macro Business Intelligence Framework to guide the gathering of business intelligence, research, benchmarks, as well as the formulation of strategies, plans and policiesCreate and manage a comprehensive approach, methodology, and tools for macro business intelligence that improves the...

  • Operations Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is looking for an Operations Manager to join their team based in Johannesburg and KZN. Job Function Formulating local operations strategies and managing and leading a management team consisting of warehouse managers, processes, systems, facilities, people, and support functions such as Human Resources, Finance and Engineering. Close interaction...

  • Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is looking for an Operations Manager to join their team based in Johannesburg and KZN.Job FunctionFormulating local operations strategies and managing and leading a management team consisting of warehouse managers, processes, systems, facilities, people, and support functions such as Human Resources, Finance and Engineering. Close interaction with...

  • Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Our client is looking for an Operations Manager to join their team based in Johannesburg and KZN.Job FunctionFormulating local operations strategies and managing and leading a management team consisting of warehouse managers, processes, systems, facilities, people, and support functions such as Human Resources, Finance and Engineering. Close interaction with...

  • Engineering Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Stafflink Recruitment Solutions Full time

    Minimum education and/or qualifications required:Minimum Diploma / B-Tech Degree in Mechanical Engineering Field.Minimum 10 years experience in a maintenance department as a foreman in an equivalent environment. Minimum experience required (Specify type of experience and duration):Knowledge of Project Management.Knowledge of Plant Optimization...

  • Building Manager

    3 days ago

    Johannesburg, Gauteng, South Africa Excelleratejhi Full time

    Join to apply for the Building Manager role at Excellerate JHI.Who We AreWe are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the...

  • Senior Projects Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Trading Places Recruitment Full time

    RequirementsBachelors degree in Mechanical Engineering and/or Tertiary qualification in a relevant field (i.e. other engineering, project management, engineering management, business administration, or a similar field).Technical Diploma in Engineering and/or Project Management.Eight or more years of project engineering/management experience.Proven...

  • Senior Projects Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Trading Places Recruitment Full time

    Requirements Bachelors degree in Mechanical Engineering and/or Tertiary qualification in a relevant field (i.e. other engineering, project management, engineering management, business administration, or a similar field). Technical Diploma in Engineering and/or Project Management. Eight or more years of project engineering/management experience. Proven...

  • Catering Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Empact Group Southern Africa Full time

    Main Purpose of the job The Successful applicant will be responsible for all food service-related activities which include managing daily operations of the kitchen area, implementation of the production process, managing food/labour costs and an overall understanding of HACCP. Desirable Education and experience: Relevant tertiary qualification in food and...

  • Branch Manager

    4 days ago

    Johannesburg, Gauteng, South Africa Midvaal Recruitment Full time

    Branch Manager Industry: Air-Conditioning and RefrigerationMID518Location: Selby, JohannesburgJob Summary:We are seeking an experienced and results-driven Branch Manager to oversee operations, drive sales, and ensure the efficient management of our refrigeration businessThe successful candidate will be responsible for leading a team, managing customer...

  • IT Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nedbank Full time

    Job title : IT Manager - Windows Server Ops (Hybrid Cloud Operations)Job Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeWe are seeking an experienced and dynamic manager to lead our team of server engineers. The successful candidate will be responsible for managing an enterprise...

  • PV Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa FOUR POINT 0 Full time

    The PV Manager will be responsible to define operational strategy for the BU and implement the operations team along with management.Responsibilities:Definition/Validation of project scope, objectives and ensure technical feasibility.Definition/Validation of CAPEX & OPEX on each tender and project+.Support with technical terms/conditions for EPC/O&M Contract...

  • Catering Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Empact Group Full time

    Job title : Catering ManagerJob Location : Gauteng, JohannesburgDeadline : March 18, 2025Quick Recommended LinksJobs by Location Job by industries Desirable Education and experience:Relevant tertiary qualification in food and beverage services or culinary arts is compulsory. Minimum 3 Years of experience of progressive/kitchen management is compulsory....

  • Financial Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Objective Personnel Full time

    Qualifications Matric BCom Degree/Diploma in Financial AccountingRequirements 5+ years Financial Management Experience5+ Years experience in retail and automotive environment will be advantageous.Knowledge of Accounting Systems will be advantageousSound knowledge of Excel spreadsheets and formulasSound knowledge of General Principles of Accounting and...

  • Branch Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Dynamic Outsourced Solutions Full time

    Grade 12Driver's license and own vehicle5 Years experience as Branch Manager in the refrigeration industryTechnical refrigeration product knowledgeGrow the branch by overseeing the functioning of various component in the branch. Technical refrigeration or automotive product knowledgeExisting network in the industry