Receptionist

5 days ago

Cape Town, South Africa Callforce Direct Full time

CALLFORCE BPO is looking for a receptionist to provide professional front desk support, manage office visitor traffic, assist with general administrative tasks, and create a welcoming environment for clients, vendors, and employees in a fast-paced BPO setting.Key Responsibilities:Greet visitors, staff, and clients warmly and professionally upon arrival.Manage the front desk and operate the switchboard – direct calls to relevant departments or take accurate messages.Monitor visitor logbooks and issue visitor badges according to company policy.Maintain a clean, organized, and presentable reception area.Handle incoming and outgoing mail, couriers, and deliveries.Provide general administrative support including scanning, filing, document preparation, and booking meeting rooms.Assist HR or facilities with onboarding, desk allocation, or staff requests as needed.Coordinate refreshments and setup for client visits or internal meetings.Maintain confidentiality of sensitive business or HR-related information.Support team morale with a professional and approachable attitude.Minimum Requirements:Education:Matric / Grade 12 (required)Office Administration or Secretarial Certificate (advantageous)Experience:Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate environment preferred)Experience with multi-line switchboards and front desk management toolsSkills:Excellent verbal and written communicationStrong organizational and time management skillsFriendly, professional demeanor and presentationTech-savvy: MS Office (Word, Outlook, Excel), printers/scanners, email systemsAbility to multitask and handle pressure in a busy officeKey Competencies:Customer service orientationAttention to detailProblem-solving and initiativeTeam collaborationReliability and discretion

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