FIT Reservations Specialist

1 month ago


Cape Town, South Africa HR Genie Full time

At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.

We also offer growth opportunities through internal programs, traineeships, study loans, and professional coaching for managers. Comprehensive benefits, including medical aid, retirement and disability funding, are part of the package.

Our care for our staff and our dedication to social and environmental responsibility sets us apart. Join our community that values respect, care, and growth.

FIT Reservations Specialist

Cape Town

The FIT Reservations Specialist will ensure that reservations are maximised through the booking, daily follow-up and confirmation of reservations, thereby ensuring maximum room revenue for the Hotel.

Aside from handling phone & email enquiries regarding reservations, you will process reservations, including cancellations and changes, accurately & efficiently according to procedures in Opera. Part of your role will be to update booking systems with new reservations & changes and all channel bookings with the correct information.

You will ensure detailed billing instructions are added to bookings, monitor availability, and manage overbooking situations, ensuring all special requests and requirements are met. Preparing reports on reservation activity and providing exceptional customer service to clients, you will keep abreast of activities/offerings within the Hotel and attempt to up sell these to guests.

Resolving any issues or complaints related to reservations, you will assist with other administrative tasks and achieve the minimum monthly prescribed targets set by hotel management in accordance with the Hotels annual budget. Ensuring booking revenue is maximised and no unnecessary revenue is lost will form part of this role.

You have a Matric Certificate with a Hotel Diploma or Degree and a minimum of 3 years experience in a similar position in a similar 4*/5* establishment with a basic understanding of revenue management. You must understand how to implement yield management principles and have basic accounting skills. It would help if you were Computer Literate, including MS Office and Opera, with experience in GDS Operating systems and website intranets. Youre able to work various shifts when needed.

You will demonstrate your reliability and adaptability in a dynamic environment, leveraging your commercial drive to achieve business goals. Your exceptional attention to detail and stress tolerance are crucial as you work under pressure to deliver outstanding results. Your excellent communication skills, customer-focused approach, and teamwork capabilities will ensure exceptional service delivery. You will excel in planning and organising your tasks, using your decision-making and judgment to make informed choices. Your product knowledge of the Hotel will enhance guest experiences and drive customer satisfaction.

To apply, please click on the apply button and follow the instructions.

Closing date: 02 December 2024.

We are an equal opportunity employer.

Only short-listed external applicants will be contacted.



  • Cape Town, South Africa Ejobdesign Full time

    At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.We also offer growth opportunities...


  • Cape Town, South Africa Ejobdesign Full time

    At The Vineyard Hotel, we're more than just a team. Every staff member plays a crucial role in creating an exceptional guest experience. Our commitment to our staff goes beyond hospitality. We prioritise their well-being, providing on-demand healthcare, wellness activities, assistance with essentials, and healthy meals.We also offer growth opportunities...

  • Reservations Manager

    6 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    A 5* Luxury Hotel seeks a professional & highly experienced Reservations Manager managing the FIT department of 10 staff members. You must have the ability to handle pressure with a turn around time of 2hours Excellent communication skills Meticulous Understanding of contracting, up selling, yielding rates, invoicing, quotations Following strict systems...


  • Cape Town, Western Cape, South Africa HR Genie Full time

    At HR Genie, we believe in fostering an exceptional guest experience through our team's unwavering dedication. Our commitment to staff well-being goes beyond hospitality, prioritising their health, providing wellness activities, assistance with essentials, and nutritious meals.We offer growth opportunities through internal programs, traineeships, study...


  • Cape Town, South Africa Belmond Hotels Full time

    Belmond Safaris is looking for a Reservatons Consultant, based in our Cape Town Offices. Main duties and reponsibilites include: - Create and process lodge reservations (both group and FIT) for our three safari lodges in Botswana. - Provide support for our luxury tour operating division by quoting and handling touring files as and when necessary. - Making...

  • Fitness Instructor

    6 months ago


    Cape Town, South Africa Crew Life at Sea Full time

    Key Responsibilities: - Lead a variety of fitness classes and activities for guests **onboard the cruise ship**, including yoga, pilates, spinning, aerobics, strength training, and stretching, adapting exercises and routines to accommodate participants' skill levels, interests, and physical abilities. - Conduct personalized fitness assessments and...


  • Cape Town, Western Cape, South Africa Career Custodians Full time

    About the RoleWe are seeking a skilled Trade Reservations Specialist to join our dynamic sales team at The Bay Hotel.As a key member of our team, you will be responsible for providing exceptional service to trade partners, managing reservations and driving sales growth through the Travel Support Channel platform.This is an excellent opportunity for a highly...


  • Cape Town, Western Cape, South Africa Babylonstoren Full time

    We are seeking a skilled Hotel Reservation Specialist to join our team at Babylonstoren.About the RoleThis is an exciting opportunity for a detail-oriented and customer-focused individual to work in a fast-paced hotel environment. As a Hotel Reservation Specialist, you will be responsible for booking hotel rooms for guests, working with booking agents,...


  • Cape Town, South Africa AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Reserve Supervisor

    4 months ago


    Cape Town, South Africa City of Cape Town Full time

    ELIGIBILITY Suitably Qualified CLOSING DATE 27.09.2024 REFERENCE NUMBER SPE 41/24 Ext SALARY **Basic**: R390 093 p.a DEPARTMENT Environmental Management DIRECTORATE SPATIAL PLANNING AND ENVIRONMENT Reserve Supervisor **Requirements**: - Relevant Post-matric certificate; NQF level 5 (Higher Certificate) in Nature Conservation or equivalent and NQF level 2...


  • Cape Town, South Africa HotelJobs.co.za Full time

    A well known Hotel Group is seeking a Reservations Consultant to join their team in the Central Reservations Department in Sea Point Cape Town. **Main duties include but not limited to**: - Verify availability of room types and rates before confirming any reservations - Determine the most appropriate room and rate types, packages and promotions to meet...


  • Cape Town, Western Cape, South Africa Career Custodians Full time

    Vacation experiences that exceed expectations are what Village N Life strives to deliver in the ever-evolving tourism landscape. As a company committed to excellence, we foster an environment where our employees can grow through professional development and incentives.We have an exciting opportunity for an Online Reservations specialist to join The Bay...


  • Cape Town, Western Cape, South Africa Ejobdesign Full time

    Company OverviewThe Vineyard Hotel is a team-driven organisation that prioritises staff well-being and growth opportunities. Our comprehensive benefits package includes medical aid, retirement funding, and disability cover.We strive for social and environmental responsibility, valuing respect, care, and growth within our community.Salary:R550,000 - R650,000...

  • Reservations Agent

    2 days ago


    Cape Town, South Africa Belmond Hotels Full time

    So much happens behind the scenes to make the magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Sales, Finance or Reservations, you’ll be supporting and contributing to something special. Mount Nelson Hotel is looking for a FIT Reservations agent to join our team: - Making...


  • Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity awaits to join Thompsons Africa's Reservations team! The position is Cape Town based. The overall purpose of the Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences. It requires a strong focus on achieving sales and...

  • Reservations Agent

    2 months ago


    Cape Town, South Africa HotelJobs.co.za Full time

    **Job Title**:Reservations Agent **Location**: 4 Regent Road, SeaPoint **Job Type**: Fixed-term for 6 months **Urgent Hire**: Yes **Availability**: Immediately **Salary**:R9000 Join **Rest Easy** and be part of a vibrant team that values teamwork, laughter, and delivering top-notch guest experiences. We believe in creating genuine connections with our...


  • Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full time

    Job Title: Luxury Safari Lodge Reservation SpecialistWe are seeking a skilled reservation specialist to manage reservations for our luxury safari lodge properties. This role requires a strong understanding of the hospitality industry, attention to detail, and excellent communication skills.Candidate Requirements:A background in managing reservations for...


  • Cape Town, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is seeking a dedicated and passionate individual to fill the position of East African Travel Specialist at a Reservations Company based in Cape Town. This role is tailor-made for someone with a deep appreciation for East African destinations and a flair for business to business bookings and reservations. If you're eager to make your mark...


  • Cape Town, South Africa Cullinan Holdings Full time

    An exciting opportunity awaits to join the African Diamond Tours & Incentive's Reservations team! The position is Cape Town based. African Diamond is one of Southern Africa’s leading travel companies specialising in the Turkish market. Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel,...

  • Reservations Foh

    4 months ago


    Cape Town, South Africa Crew Life at Sea Full time

    ***:**You are the beginning of an exceptional guest experience. As a Reservations Specialist, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!** *** Summary of Responsibilities**: **Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the...