Group IT Technician

1 month ago


Johannesburg, South Africa Network Recruitment Full time
Group IT Technician
Ormonde, JHB South, In office

Requirements:
  • Over 3 years in IT support and systems maintenance.
  • Strong written and verbal communication skills
  • Effective interpersonal skills, with a focus on collaboration
  • Detail-oriented, with solid problem-solving abilities
  • Comfortable with hands-on tasks, including cabling and equipment setup

Preferred Knowledge:
  • Microsoft Windows Desktop and Server environments
  • Microsoft Office 365 and cloud solutions
  • Exchange Server management
  • Familiarity with phone system configurations and troubleshooting
  • Exposure to IP and Security Camera Systems

KPAs:
  • Provide technical support, troubleshoot issues, and ensure prompt resolution for minimal disruption
  • Document and manage support tickets, prioritizing and updating users on progress
  • Install, configure, and update applications, ensuring compliance with standards
  • Resolve software issues and assist users with software guidance
  • Diagnose, resolve, and install hardware including computers, printers, and network devices
  • Conduct IT training, develop user guides, and support users on software, security, and technology
  • Provide support remotely and on-site, using tools to resolve issues and traveling as needed
  • Maintain IT asset inventory, track lifecycle, and conduct regular audits for accuracy
  • Promote security best practices, monitor compliance, and support implementation of security measures
  • Assist the infrastructure team with daily server, network, and device support
  • Identify and address recurring issues, gather user feedback, and stay current on IT trends

Apply now


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