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Desktop Support Analyst

2 months ago


Cape Town, South Africa Network Recruitment Full time
Desktop Support Analyst
Cape Town, hybrid

Qualifications:
  • Technical qualifications such as Microsoft / CompTIA / SCCM / Azure / AWS

Requirements:
  • At least 6 years desktop support experience
  • Experience with SCCM
  • Office 365 support (Intermediate Advanced)
  • Windows 10/11 (Intermediate Advanced)
  • Smart device support (iPad, iPhone & Android) using Intune Management
  • Audio-visual / video conferencing support
  • Printer support
  • Azure Virtual Desktop (Advantageous)

KPAs:
  • Provide onsite support for resolving daily incidents and fulfilling service requests
  • Utilize the ISM Tool to perform daily operational tasks efficiently and within SLA timeframes
  • Manage the commissioning and decommissioning of domain and non-domain machines through SCCM, ensuring adherence to standard procedures
  • Deploy software using SCCM
  • Plan, coordinate, and assist with employee desk relocations
  • Be available for after-hours work due to standby support or project-related tasks
  • Document procedures and troubleshooting steps
  • Offer support for audio-visual and video conferencing systems
  • Provide printer support
  • Support Azure Virtual Desktop (AVD) environments

Apply now