Senior IT Support Technician

3 weeks ago


Cape Town, Western Cape, South Africa Elite Search Full time
Key Responsibilities:
  • Desktop Support: Active Directory, supporting printers and video conferencing equipment
  • Support hardware and software: oversee the setup, maintenance, and decommissioning of workstations.
  • Server Management
  • Networking: setting up VPN's and knowledge of LAN's and VLANS
  • IT Policies: Ensure IT policies are followed, including security (anti-malware) and user access management and track and manage the IT asset register
  • Supporting hosted telephony systems – (3CX Telephony System knowledge a benefit)
  • Manage and monitor firewalls
  • Participate in IT system improvements and installations
Qualifications & Experience:
  • 5yrs of relevant IT Support/ Infrastructure support experience including Desktop (including AD & software & hardware support), networking (able to set up VPN's with knowledge of VLAN's/ LAN's), hosted telephony support, firewalls support (ability to configure firewalls would be a plus) and server management
  • Matric required
  • A+ and N+ required
  • IT Diploma would be advantageous
  • MCSE or similar would be advantageous
  • Must have car and valid driver's license
Personal Attributes:
  • Hands on approach and a willingness to learn
  • Flexible, pro-active approach
  • Self-managed with good time management skills is key
  • Responsible and organized trouble shooting skills with strong attention to detail
  • Good communication and people skills


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