ZMO 14856 - Executive Housekeeper
1 week ago
Key Responsibilities:
- Oversee and manage the housekeeping department, including hiring, training, and supervising staff to ensure high standards of cleanliness and efficiency.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance meet the establishments standards.
- Manage inventory levels of cleaning supplies and equipment, placing orders as needed and ensuring cost-effective usage.
- Develop and implement housekeeping policies and procedures to maintain consistent service quality and compliance with health and safety regulations.
- Prepare and manage the housekeeping departments budget, monitoring expenses and optimizing resource allocation.
- Collaborate with other departments, such as maintenance and front office, to address guest requests and ensure a seamless guest experience.
- Address guest complaints and special requests promptly, striving to enhance overall guest satisfaction.
Hotel Management Diploma and proven experience in a housekeeping management role within the hospitality industry.
Skills- Strong leadership and team management skills.
- Excellent organizational and time-management abilities.
- Attention to detail and a commitment to maintaining high standards.
- Knowledge of cleaning products, equipment, and best practices.
- Ability to handle guest complaints professionally and effectively.
- Proficiency in inventory management and budgeting.
Medical aid, provident fund
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