Assistant Housekeeping Manager

7 days ago

Johannesburg, Gauteng, South Africa Ennismore Full time

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

General Responsibilities

  • Ensures that all housekeeping staff perform duties in accordance with hotel policy.
  • Assists the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.
  • Represents the Housekeeping Department when Executive Housekeeper is not available.
  • Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
  • Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
  • Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
  • Ensures all occupied rooms are cleaned and prepared for guests daily.
  • Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
  • Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
  • Liaises with all Supervisor to coordinate planning and scheduling for regular activities.
  • Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
  • Stores safely and maintains all equipment, supplies and chemicals as required.
  • Recommends to the Executive Housekeeper renovations and repair needs for rooms and public areas.
  • Reports problems with materials and equipment to Executive Housekeeper.
  • Administers staff rosters and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
  • Assists the Department of People & Culture with the recruitment of all housekeeping staff setting both tasks and qualifications.
  • Participates in all staff and training meetings as required.
  • Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
  • Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
  • Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all housekeeping staff.
  • Maintains a high standard of hygiene and sanitation throughout all service areas.
  • Reports any health or safety hazards to the Executive Housekeeper or Rooms Divisions Manager.
  • Performs other duties as assigned by the Executive Housekeeper or Rooms Divisions Manager.

Quality Specific Responsibilities

  • Support Housekeeping policies, processes, and standards, including those relating to cleaning, chemical and guest safety and ensure these are implemented across the organisation.
  • Supports the implementation and monitoring of all quality related policies, processes, and standards in housekeeping operations.
  • In support of the Housekeeping Supervisor, take where necessary immediate corrective actions to ensure compliance with all quality standards, especially service delivery and cleaning safety practices and controls.
  • Support the organisation wide administration of quality audits in the housekeeping departments.
  • Always be open to new ideas from your colleagues and subordinates, be willing to provide constructive feedback should the idea not be implemented. Alternatively offer praise/recognition if the new ideas are brought to your attention and implemented.

Facilities

  • Stock take, stock control budgeting, and cost saving.
  • Involve yourself in the commercial aspect of Housekeeping to ensure stock & cost controls are monitored and within industry norms.
Qualifications
  • Hospitality or related qualifications will be favourable.
  • Proficient user of OPERA PMS or Cloud.
  • Intermediate level user of Microsoft Office – Word, Excel, PowerPoint and Outlook.
  • Knowledge of cleaning chemical and equipment knowledge and application thereof through duties.
  • Ability to effectively communicate with others in English.
  • Ability to work independently and manage others.
  • Leadership abilities.
  • Ability to follow chemical safety, general safety, hygiene, and manual handling rules.
Additional Information

What awaits you...

  • The opportunity to join an international and innovative and fast-growing group.
  • The ability to challenge the norm and work in an environment that is both creative and rewarding.
  • Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  • A competitive package and plenty of development opportunities.
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