Groups Agent

4 weeks ago


Johannesburg, Gauteng, South Africa FlySafair Full time
Job title : Groups Agent (JHB)Job Location : Gauteng, JohannesburgDeadline : March 26, 2025Quick Recommended Links
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Description

  • Book and coordinate group bookings;
  • Answer calls, emails or other communications from passengers and prospective passengers;
  • Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
  • Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
  • Generate and follow through with group quotations and bookings and guide clients throughout the process;
  • Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
  • Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
  • Build and maintain relationships with potential clients.

Requirements

  • Grade 12 or equivalent (Essential);
  • Call Centre experience is (Preferred);
  • Proficient in the Microsoft Office (Word, Excel and Outlook);
  • Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
  • Willingness to work overtime when required;
  • Must be prepared to work shifts;
  • Must have accurate and up to-date knowledge of FlySafair offerings.
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