Groups Agent
4 weeks ago
- Jobs by Location
- Job by industries
Description
- Book and coordinate group bookings;
- Answer calls, emails or other communications from passengers and prospective passengers;
- Take meaningful action against those calls (provide information, make booking changes, assistance in lost property, assistance in special needs or create new bookings);
- Ensure timeous and courteous responses to client/s Verify payments made by clients, capture names and assist with group changes;
- Generate and follow through with group quotations and bookings and guide clients throughout the process;
- Provide feedback to management on any recurrent issues that passengers appear to be facing so that these issues may be addressed and corrected from the root cause;
- Establish and maintain trust and rapport with clients through appropriate coordination of new and existing customers, ensuring exceptional customer service;
- Build and maintain relationships with potential clients.
Requirements
- Grade 12 or equivalent (Essential);
- Call Centre experience is (Preferred);
- Proficient in the Microsoft Office (Word, Excel and Outlook);
- Experience using Zendesk, Phone systems, Raddix system and PayU (Advantageous);
- Willingness to work overtime when required;
- Must be prepared to work shifts;
- Must have accurate and up to-date knowledge of FlySafair offerings.
- Customer Service jobs
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