Head of Operations
2 weeks ago
- Relevant BCom Degree.
- Master of Business Leadership/Administration (MBL/MBA) would be ideal.
- At least 5 Years in Operational Management.
- 8 - 10 Years of experience in Retail operations.
- Passion for hunting, sport shooting, and the great outdoors.
- Strong leadership abilities.
- Ability to work under pressure and adapt to a fast-paced retail environment.
- Excellent problem-solving, communication, and leadership skills.
Skills and abilities:
- You have extensive experience in retail operations and understand how to drive profitability, streamline processes, and elevate customer satisfaction.
- Youre a proven leader who can manage and mentor senior managers while ensuring strategic execution across multiple locations.
- You have a strong commercial mindset, with expertise in budgeting, inventory control, and store strategy to optimise performance.
- Youre passionate about firearms, hunting, and outdoor sports, with deep product knowledge or a keen willingness to immerse yourself in the industry.
- You are comfortable with extensive travel and hands-on involvement in multiple stores, ensuring operational excellence.
Key Responsibilities not limited to:
- Financial & Strategic Leadership: Present annual budgets, achieve financial targets, and analyse market trends to maintain competitive store strategies.
- Operational Excellence: Oversee merchandising, inventory, promotions, fleet maintenance, and risk management to ensure efficiency and profitability.
- Customer-Centric Approach: Implement CRM tools, telephone systems, e-learning, and mystery shopping to enhance customer satisfaction.
- Inventory & Stock Control: Monitor aged stock targets, stock cover, and ensure never-out-of-stock product availability.
- Talent & Team Development: Lead the operational management team, drive performance scorecards, and implement a bi-annual talent management matrix to ensure succession planning.
- Steercom & Reporting: Deliver monthly dashboards with insights into sales, operations, and strategic adjustments.
If you have the drive, strategic insight, and passion for retail operations in combination with a love for the outdoors, we want to hear from you
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