Donor Support

Found in: Talent ZA 2A C2 - 2 weeks ago


Cape Town, South Africa HR Genie Full time

Our client is looking for a Donor Support & Administration to join their team.

Responsibilities:

  • Timeously manage and respond to inbound telephonic and email donor queries.

  • Assisting Head of Fundraising with administration and data requests.

  • Assisting with internal quality assurance processes for external service providers.

  • In conjunction with the Database Officer and Donor Support and Administration, completing donor amendments upon request by donors.

  • Attending to Service Provider support queries.

  • Ensuring that Donor Support standard operating procedures are kept up-to-date.

  • Ensuring that FAQs and scripted responses are continuously updated and stored appropriately.

  • Assisting the Fundraising Team with overflow and/ or projects relating to data entry, checks, research and maintenance.

Key Skills:

  • Excellent time management skills and attention to detail.

  • Excellent written and spoken English.

  • Proficiency in MS Office suite, including Excel.

  • Experience with CRM systems such as Salesforce.

  • Excellent interpersonal and organisational skills.

  • Great affinity to animal welfare and our client's vision and mission.

Qualifications:

  • Several years of relevant experience and/ or educational background, with NGO experience is advantageous.



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