Customer Service Manager

6 days ago

Ekurhuleni, South Africa Job Masters Full time

Customer Service Manager Southern Africa International OEM East Rand

Salary offer: TCOE: R 940 000 R 1 300 000, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund.

Job Summary

Direct Reports 1 x Customer Service Manager, Products and Exports

1 x Customer Service Manager, Lubrication, Services & Solutions

1 x CX Digital Support Representative

Job purpose To lead, direct and drive the strategic and operational development activities within customer service in Southern Africa.

The role requires the implementation of a delivery network, operational targets, activities, performance, delivery and execution of meeting the customer expectations that is aligned to the corporate business strategy for Southern Africa.

Leading, actively coaching the customer service managers and customer service representatives with effective and efficient support that contributes to the achievement of the business objectives and growth.

Proactively support the sales team in driving sales targets, take part in leads and opportunity generation for sales and sales campaigns

Implementing effective business processes, guidelines, and strategies to increase the efficiency of customer service and business operations jointly with the leadership team and with the extended management team.

Harnessing a working environment which encourages teamwork, purposeful action taking, energy and creativity.

Experience and knowledge

Minimum  A minimum of 8-10 years with proven customer service management within a multi-national company.

 A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.

 Extensive knowledge of ERP systems including DOH, COH, and Syspro.

 Knowledge of customer service principles and practices.

 Ability to develop processes and systems to improve operational efficiencies.

 A systematic, logical, analytical approach to problem solving and decision making.

 Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.

 General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.

 Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.

 Confidentiality, tact, and discretion in dealing with people.

 Excellent planning, organisational and administrative skills.

 Excellent communication and presentation skills English.

 Leadership skills and must have the ability to motivate and team building ability.

 Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.

Desirable

 Experience of working in a multi-national environment.

 Product and industry knowledge advantageous.

 Ability to analyse and interpret relatively complex data in a logical manner.

Qualifications and traits

Minimum  A formal tertiary qualification in Business Management is essential.

 Ability to manage managers and the operations team

 Results orientated |  Emotionally intelligent |  Self-starter/demonstrates initiative

 Hands-on attitude |  Ability to represent organisation positively

 Attention to detail |  Accountability for actions |  Integrity

Mental demands

 High levels of concentration required where the workload will vary every day. The ability to go

from one topic to another and be conversant is essential.

 Required to be self-motivated and be able to make decisions within delegated responsibility.

 Routinely concentrate for long periods of time in order to correctly analyse data/information.

 Will be expected to react to unpredictable operational requirements of an ad-hoc nature.

 Ability to multi-task and have the ability to manage stress and pressure.

 Must be able to adapt, show initiative, be a team player and have the ability to work under

little or no supervision.

Physical demands

 Domestic and from time to time cross-border travel will be required to engage with

customers.

 Occasional international travel to attend meetings and/or training.

 Will spend time at a desk working on a computer and attending meetings.

 Will be required to work extended hours including over weekends.

Health and safety/ exposure to risk

 Occasionally exposed to some risk whilst travelling.

  • Service Manager

    4 weeks ago

    Ekurhuleni, South Africa Sydsen Full time

    Our client is on the hunt for a highly skilled and motivated individual to assume the role of Service Manager at their dealership.Primary Responsibilities:Lead a team of proficient technicians and service advisors to provide exceptional automotive services.Cultivate a positive and collaborative work environment.Ensure the delivery of high-quality vehicle...

  • Service Manager

    4 weeks ago

    Ekurhuleni, South Africa Sydsen Group (Pty) Ltd Full time

    Service Manager - East Rand, GautengOur client is on the hunt for a highly skilled and motivated individual to assume the role of Service Manager at their dealership.Primary Responsibilities:Lead a team of proficient technicians and service advisors to provide exceptional automotive services.Cultivate a positive and collaborative work environment.Ensure the...

  • ▷ 3 Days Left: Service Manager

    4 weeks ago

    Ekurhuleni, South Africa Jobted ZA C2 Full time

    Our client is on the hunt for a highly skilled and motivated individual to assume the role of Service Manager at their dealership. Primary Responsibilities: - Lead a team of proficient technicians and service advisors to provide exceptional automotive services. - Cultivate a positive and collaborative work environment. - Ensure the delivery of high-quality...

  • Customer Experience Manager

    7 days ago

    Ekurhuleni, South Africa Job Masters Full time

    Customer Experience Manager Southern Africa International OEM East RandSalary offer: TCOE: R 940 000 R 1 300 000, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund.Job SummaryDirect Reports 1 x Customer Service Manager, Products and Exports1 x Customer Service Manager, Lubrication, Services & Solutions1 x CX...

  • Logistics and customs clearing clerk

    2 weeks ago

    Ekurhuleni, South Africa Premium personnel Full time

    DUTIES:1.Batching bill of entry for submission to customs.2.Internal collection and distribution of cheques.3.Reconciliation of deferred payment statements.4.Tracking of containers.5.Tracking of customs entries and releases.6.Comply with the requirements of the quality management system.REQUIREMENTS:1.minimum 5 years imports/export experience in the clearing...

  • Customer Liaison Officer

    5 months ago

    Ekurhuleni, Gauteng, South Africa Boardroom Appointments Full time

    **Minimum requirements**: - Grade 12 or equivalent. - A minimum of 2-3 years Call Centre and Customer Service experience. - Must be IT literate, and proficient specifically in Microsoft Office (Excel), Sales Force** **and SAP.**** **Responsibilities**: - Contacting customers daily as per calling schedule. - Receive calls & orders from customers. -...

  • Customer Relations

    2 weeks ago

    Ekurhuleni, South Africa LM Brown Full time

    Customer Relations / Key Account Manager – B2B – Logistics / Warehousing – East RandMinimum requirements:•Matric•Minimum 5 years sales and marketing experience on a strategic level in a business-to-business environment.•Operational background in logistics and/or warehousing being an advantage •Advanced MS Office skills Salary offer: R25K CTC

  • Field Service Technician

    4 months ago

    Ekurhuleni, South Africa Umoja Recruitment Services Full time

    Matric. Trade Tested.R35 000 - R40 000 + co carJohannesburgMatric. Trade Tested. Experience in electric and diesel servicing and repairing of electric lift trucks ess.Provide technical and diagnostic assistance within the service department as per client requirements. Repair and preventative maintenance of Forklifts and warehouse equipment on and off...

  • Compressor Field Service Technician

    4 months ago

    Ekurhuleni, South Africa Job Masters Full time

    Compressor Field Service Technician Industrial Equipment Electric and Disel-Driven Rotary Screw Air Compressors - East RandReports To : Aftermarket ManagerMain Responsibilities / Functions of Job :Your duties will include, but not be limited to: Travel to customer job sites to troubleshoot and maintain industrial equipment, specifically electric and diesel...

  • Compressor Field Service Technician

    3 days ago

    Ekurhuleni, South Africa Job Masters Full time

    Compressor Field Service Technician Industrial Equipment Electric and Disel-Driven Rotary Screw Air Compressors - East RandReports To : Aftermarket ManagerMain Responsibilities / Functions of Job :Your duties will include, but not be limited to: Travel to customer job sites to troubleshoot and maintain industrial equipment, specifically electric and diesel...

  • Agric Sales Manager

    1 day ago

    Ekurhuleni, South Africa Mpact Plastics Full time

    Job Summary: The Agric Sales Manager is responsible for sales management, including customer service, sales, pricing, supply negotiations, business development, innovation, working capital and market intelligence. The incumbent will lead a sales team to achieve the annual sales plan.Qualifications / Requirements:Bachelor of Commerce, Sales or Commercial...

  • Customer Relations

    3 weeks ago

    Ekurhuleni, South Africa Jobted ZA C2 Full time

    Customer Relations / Key Account Manager B2B Logistics / Warehousing East Rand Minimum requirements: - Matric - Minimum 5 years sales and marketing experience on a strategic level in a business-to-business environment. - Operational background in logistics and/or warehousing being an advantage - Advanced MS Office skills Salary offer: R25K CTC

  • Customer Relations

    1 month ago

    Ekurhuleni, South Africa Job Masters Full time

    Customer Relations / Key Account Manager B2B Logistics / Warehousing East RandMinimum requirements:MatricMinimum 5 years sales and marketing experience on a strategic level in a business-to-business environment.Operational background in logistics and/or warehousing being an advantageAdvanced MS Office skills Salary offer: R25K CTC

  • Customer Relations

    3 days ago

    Ekurhuleni, South Africa Job Masters Full time

    Customer Relations / Key Account Manager B2B Logistics / Warehousing East RandMinimum requirements:MatricMinimum 5 years sales and marketing experience on a strategic level in a business-to-business environment.Operational background in logistics and/or warehousing being an advantageAdvanced MS Office skills Salary offer: R25K CTC

  • Country Manager

    4 weeks ago

    Ekurhuleni, South Africa Jobted ZA C2 Full time

    Qualifications required: - Complete Bcom - Complete MBA is advantageous Skills and experience required: - Minimum of 10 years experience within the Automotive industry - Minimum of 5 8 years in a DP/GM/MD position - Applicants must have been a DP/ GM / DP for more than one dealership at a time encompassing the workshop and sales - Excellent leadership...

  • Operations Manager

    3 weeks ago

    Ekurhuleni, South Africa Fusion Personnel Full time

    Minimum requirements:Grade 12 (Matric) qualification requiredA tertiary qualification in Production Management, Construction Management or Civil Engineering is advantageousMinimum 5 years' experience in production management, ideally within a manufacturing environmentResponsibilities:Oversee staff performance, development, and internal training, while...

  • Lubrication Sales

    7 days ago

    Ekurhuleni, South Africa Job Masters Full time

    Lubrication Sales and Engineering Manager East RandJob SummaryResponsible to Managing Director South Africa / Engineering & Services Manager AfricaResponsible for Sales team, Engineering team, workshop and 5 branchesJob purpose  Responsible for the planning, organising, directing, controlling and coordination of the financial, personnel, and...

  • Lubrication Sales

    3 days ago

    Ekurhuleni, South Africa Job Masters Full time

    Lubrication Sales and Engineering Manager East RandJob SummaryResponsible to Managing Director South Africa / Engineering & Services Manager AfricaResponsible for Sales team, Engineering team, workshop and 5 branchesJob purpose  Responsible for the planning, organising, directing, controlling and coordination of the financial, personnel, and...

  • Business Development Manager

    2 months ago

    Ekurhuleni, South Africa Sentinel Staffing Services Full time

    Onboarding of new clientsDeveloping and maintaining existing clientsOwn the region sales pipeline and unblock challenges to move deals forwardAugmenting deals and building relationships with all clientsWorking with business development team in marketing to ensure sufficient customer depth for each sales consultantEnsure the company's value add services are...

  • Key Account Manager

    4 months ago

    Ekurhuleni, South Africa Stonebridge HR Solutions Full time

    We are looking for a Key Accountant Manager for a Multi-national company within the FMCG industry in the Edenvale area. To handle Key Modern Trade /Pharmacy Account and the export customers / stockists to ensure meeting of monthly sales target and effective maintenance of stocks.Requirements:Grade 12Bachelor's degree (Preferable)4-5 years Key Account...