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Orders Administrator

1 month ago

Cape Town, South Africa West Coast Personnel Full time

Orders Administrator Kenilworth (Cape Town) - R18k to R20k

Experience in running Shopify and Takealot Marketplace portal is essential Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or

similar required.

My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''''''''''''''''''''''''''''''s KPIs are met, and each and every customer is impressed.

Requirements:

· Minimum 2 years of working experience in administration.

· Familiarity with shipping & courier logistics and terminology and processes.

· Strong understanding of systems & stock with processing of orders.

· Excellent analytical and problem-solving skills

· Excellent communication and interpersonal skills

· Strong project management skills

· Accurate data entry skills and attention to detail.

· Excellent written and verbal communication skills

· Experience working with an accounting software package.

· Experience in running Shopify and Takealot Marketplace portal is essential

· Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.

Responsibilities:

· Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.

· Oversee all sales orders are processed correctly across all sales channels & marketplaces.

· Work across our company & sales channel systems.

· Process the marketplace orders - Takealot & Makro which includes all paperwork required.

· Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.

· Oversee and manage logistics with couriers utilised to transport products to customers.

· Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).

· Verify customer and order information for correctness, checking it against previously obtained information as necessary.

· Check inventory records to determine availability of requested merchandise.

· Receive and respond to customer queries if needed.

· Prepare invoice & shipping documents.

· Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

· Filing of all documents required from fulfilling orders.

· Inspect outgoing orders for compliance with customers'''''''''''''''''''''''''''''''' specifications & satisfaction.

· Adjust inventory records to reflect product movement.

· Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.

· Provide weekly and monthly reports as required for the smooth running of the business.

· Provide constant feedback and updates on aspects relating to sales reporting.

· Monitor customer feedback via the various tools and take immediate action as required.

· Provide weekly & monthly overview reports with insights on customer order KPIs.

· Attend operational daily Standup meetings.

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