Alarm Systems Dispatcher

1 month ago


Pretoria, South Africa Skillset Management Full time

We are searching for a vigilant, detail-oriented alarm system dispatcher who will be responsible for responding quickly to alarm signals. The Alarm System Dispatcher will be responsible for operating alarm systems and making sure they are functioning properly, taking appropriate action when an alarm is triggered, and ensuring proper documentation and reporting of all alarm activity.Alarm Systems Dispatcher Core SkillsHigh School Diploma or General Education Degree (GED)Must successfully complete Dispatch TestAbility to pass all pre-employment screening(s)Answer incoming customer and technician calls and assist as applicableAbility to clearly and effectively communicate with customers and agenciesGood verbal and written communication skills to effectively communicate over the telephone and document activitiesExcellent customer service skills and ability to work in a dynamic fast paced environmentMonitor and protect integrity requirements for a secured facilityMust possess the ability to use public address, radio and telephone communication systems with a clear voice (may be requested to demonstrate)Alarm Systems Dispatcher ResponsibilitiesEncourage worker involvement including work planning and hazards identification and controlsRespect a worker’s right to stop work when they feel his or her own or other’s personal safety is jeopardizedAttend all required safety meetings and trainingOffer suggestions on improvements to the work environmentWork with outside repair technicians, guards, to ensure that signals are received properly and that circuits and signaling devices are restored to normal operationRespond to alarm messages from multiple software applications accurately documenting each action taken for historical recordsNotify customer of alarm problemsAnswer incoming customer calls for alarm signals, helping to troubleshootOpening service tickets for repairs and/or maintenanceData Entry in multiple databases



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