Patient & Guest Relations Officer (Medi-Aesthetic)

1 month ago


Franschhoek, South Africa Miranda Forrester Spa & Beauty Placements Full time

PATIENT & GUEST RELATIONS OFFICER (Medi-Aesthetics)

FRANSCHOEK - Cape Winelands (Western-Cape) - South Africa

STARTING DATE: A.S.A.P / 01 September 2024

REPORTS to: Managing Director

TRADING HOURS & SHIFTS:

  • Tuesday to Sunday (days off rotate)
  • 08:30 - 18:00 including break
  • CLOSED on Mondays & Select Public Holidays 
  • 15 Working days off per annual leave cycle

REMUNERATION & COMPANY BENEFITS:

  • R15,000 per month (Gross)
  • Incentives (at management's discretion)
  • Medical Aid contribution

QUALIFICATIONS:

  1. Matric (Grade 12) / Senior National Certificate
  2. Somatology / Health & Skin Care / Cosmetology related diploma - BONUS
  3. ITEC / CIDESCO / CIBTAC / City & Guilds / SAAHSP or similar internationally accredited qualification - BONUS
  4. Medical association certification - BONUS
  5. Secretarial or Personal Assistance certification - BONUS

SKILLS & EXPERIENCE:

  1. Beauty or Spa qualification is preferred
  2. Beautifully groomed & well presented, the face of the business
  3. Experience operating the front desk of an Aesthetic Clinic, Day Spa or Salon
  4. Knowledge & understanding of various aesthetic & beauty treatments / products and terminology
  5. Exceptional guest/patient relations 
  6. Computer literate & skilled in booking software
  7. Social Media & MS Office savvy

Professional abilities:

  • Proactive & solution focused
  • Service excellence orientated, professional at all times
  • Courteous, friendly and welcoming nature
  • Able to multi-task
  • Liaise with senior management, staff and vendors accordingly
  • Previous experience in a senior / managerial role is an advantage


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