Customer Experience Manager

The Objective of the Role: The Customer Experience and Social Media Specialist role is integral to creating a cohesive and positive brand experience across multiple customer touchpoints. By merging traditional customer service responsibilities with social media management and community engagement, this role ensures that the organization delivers consistent,...

Job DescriptionWe are seeking a highly skilled Customer Engagement Manager to join our team at ikeja.About the RoleThe successful candidate will be responsible for leading and developing our Customer Engagement Team, ensuring high levels of performance and engagement. This includes motivating the team, driving cohesion, and fostering a positive morale that...

Customer Experience Manger • Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.• Develop the customer experience blueprint for the business and per brand aligned to CI• Develop and implement budgets, systems and process to drive service•...

Customer Experience Manger  • Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.• Develop the customer experience blueprint for the business and per brand aligned to CI• Develop and implement budgets, systems and process to drive service•...

Customer Experience Manger• Work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand aligned to CIDevelop and implement budgets, systems and process to drive serviceDevelop and...

Virgin Active South Africa is seeking a skilled Customer Experience Manager to join their team in Gauteng, Johannesburg.About the RoleThis role requires an individual with excellent communication and interpersonal skills, who can deliver exceptional customer experiences throughout the club. Key responsibilities include conducting front-of-house duties,...

Job Summary:Isilumko Staffing (JHB) is recruiting a Customer Experience Manager to lead and manage a team of contact centre agents. The ideal candidate will have a proven track record of delivering exceptional customer service and experience.Main Responsibilities:Develop and implement strategies to improve customer satisfaction and loyaltyManage and lead a...

Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

Job Purpose: Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.PurposeThe Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.They will have the responsibility for customer...

Job Purpose:Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

The Senior Manager Customer Experience will interface with Operations Delivery and Optimisation roles to ensure data driven KPIs are established, implemented and monitored. Will be responsible for customer and governance and integrated planning enterprise wide. Will be responsible for overseeing the overall experience customers have during their interaction....

Customer Experience ManagerJob Purpose:Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service...

Job Summary: We are seeking a highly skilled Senior Customer Experience Manager to lead our customer experience initiatives and drive business growth.Key Responsibilities:Develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand...

Job Purpose:Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

Job Purpose: Our client is seeking a highly skilled Digital Channels Service Manager to lead and oversee their Digital Channels service environment. The role focuses on ensuring system availability, operational integrity, and exceptional customer service delivery. You will work closely with internal teams and external service providers to maintain, enhance,...

**About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

Isilumko Staffing is seeking a highly skilled Strategic Customer Experience Manager to join our team in Sandton.With an estimated salary of R1,200,000 per annum, this permanent role offers an exciting opportunity for an experienced professional to take their career to the next level.The ideal candidate will have at least 7-10 years' working experience in a...

ENVIRONMENT:A leading Health & Wellness firm seeks a seasoned Operations Manager to lead their Call Center team. If you're passionate about delivering exceptional customer experiences, this role may be for you.DUTIES:Team Leadership: Supervise, motivate, and mentor a team of sales agents to achieve performance targets and exceed customer...

The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:1. customer loyalty management,2. customer relationship management3. and customer value...