Product Head: Client Engagement

2 weeks ago

Cape Town, South Africa wePlace Full time

Purpose Statement
As the Product Head of Client Engagement for all the enterprise products, you'll serve as the visionary architect of unparalleled digital personalized experiences, shaping the future of financial services and touching the everyday lives of 21 million clients in South Africa. Your journey will be one of strategy, innovation, and leveraging Martech expertise in client data, AI, and engagement platforms, redefining digital experiences and client optimization in the financial services landscape.

Leading a team, you'll pioneer a new era of digital banking engagement, where every client interaction is personalized and meaningful. Your Martech proficiency will be instrumental as you orchestrate with platforms such as Salesforce and AWS, setting the stage for agile deliveries that propel us into the forefront of the financial services landscape."

Responsibilities will include:
  • Strategic Vision: Develop and execute a forward-thinking roadmap for Client optimisation, Service excellence and Precision marketing using engagement platforms and client data assets.
  • Client Data: Leverage client data and AI to transform information into personalised, meaningful client experiences.
  • Tech platform mastery: Oversee the development lifecycle, integration and management of tech platforms, with a focus on Salesforce, Client Data Platforms (CDPs) and AWS.
  • Agile Leadership: Drive agile delivery to ensure effective client-centric use case development and delivery of ground-breaking initiatives linked to business growth objectives.

Education
Minimum
  • Bachelor's Degree
Education
Ideal or Preferred
  • Honours Degree

Knowledge and Experience
Minimum:
Experience
  • 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
  • Proven experience in utilizing MarTech tools and platforms to drive marketing initiatives and enhance customer engagement
  • 5+ years experience managing products.
  • Business and product vision; has had ownership responsibility for a product previously.
  • Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
  • Working at strategic, tactical and technical levels.
  • Career experience to include some time in one or more technical roles.
  • Communicating with technical and non-technical senior stakeholders across multiple business units.
  • Using data and metrics to test theories, confirm assumptions, and measure success
  • Earning trust across different levels and multiple groups of a large organization
  • Usability studies and/or customer research principles and methods.
  • Client development and product validation.
  • Using influence and relationships to drive and achieve objectives.
  • Leading and guiding multi-functional teams with a single product operating model
  • Leading and having oversight of remote / hybrid teams

Knowledge and Skills
  • Knowledge of Client Engagement strategy and client journey development that incorporates multiple channels, data systems.
  • Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
  • Business acumen and systems thinking; able to take a big picture view, assess, make a logical, sound decision and influence others to achieve objectives.
  • Financial and business planning acumen - sufficient to effectively operate own cost centre
  • People leadership and management practices to empower, create focus and delivery.
  • Organising, planning and prioritising work.
  • Data-driven approach; analytical skills.
  • Technologically literate and able to adapt to new technologies.
  • Able to dive deep in understanding the product, the business, and the competitive landscape.
  • Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills
  • Commercial Thinking Skills
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Problem solving skills
  • Strategic Thinking Skill

Competencies
  • Care and passion for our people (Departmental Contributor)
  • Earn and extend trust (Departmental Contributor)
  • Simplify and make it easy (Departmental Contributor)
  • Drive innovation mindset (Departmental Contributor)
  • Lead with the "Why" (Departmental Contributor)
  • Attract and relentlessly develop people (Departmental Contributor)
  • Make decisions - faster and smarter (Departmental Contributor)
  • Inspire optimism and persistence (Departmental Contributor

Additional Information
  • Clear criminal and credit record

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

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