Sales Support

3 days ago

Durban, South Africa Tower Group Full time

PURPOSE:

The primary aim of this role is to support the commercial team in the sales process with a focus on driving digital innovations that lead to value creation for the customer and WWS. In addition, the role will collaborate closely with business development managers, and logistics specialists across the business unit to help our customers optimise their operations through digital innovations. The incumbent will participate in a range of customer projects and will have the opportunity to participate in various internal projects that will help evolve our product offering and project delivery capability.

REQUIREMENTS:

  • Diploma/Degree in Information Systems, Engineering, Computer Science or business qualification.
  • Strong problem-solving skills.
  • 1 years’ experience in driving digital solutions and supporting sales processes.

RESPONSIBILITIES:

  • Drive WW Solutions SA approved digitization projects in the following ways;
    -Develop the business case for the project including the problem statement and success criteria.
    -Proactively manage the POC for the project.
    -Encourage pproactive dialogues with the Operations Department.
    -Continuously monitor the project daily to ensure that it is working correctly.
    -Give input/ recommendations into adoption post POC.
    -Provide digital support to the operational team for the identified projects.
  • Identify new digital projects that can be adopted by South Africa through research and interaction with the global teams.
  • Enhancing the quotation/ proposal templates and process within company regulations.
  • Liaising with internal teams to determine new requirements/opportunities.
  • Ensure compliance is achieved with respect to the company's processes, policies, procedures and instructions.
  • Coordinating team and operations for potential challenges, finding great solutions for Customers.
  • Cross functional collaboration with all IT to ensure customer voice is considered in all digital products.
    Be a key member of the digital supply chain initiatives.
  • Support sales analytics and reporting (local sales stats, market growth, market changes, etc.)
  • Build knowledge and analyse South African market trends for spot business, customer requirements, logistics competition, etc.
  • Support in maintenance of the sales pipeline.
  • Support and drive various sustainability efforts.

SKILLS:

  • Analytical Ability
  • Methodical & Process Orientated
  • Self-Starter & Self Management
  • Pro-active
  • Interpersonal Skills
  • Leadership Skills
  • Customer focused

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