Central Reservations Manager

1 week ago

Cape Town, South Africa Newmark Hotels Full time

The purpose of the role is to support the Group Revenue Manager in the day to day running and management of the Reservations Department. Support the Reservations Team and guide them in their daily task to assist in maximising the efficiency of the Reservations Department.

**RESPONSIBILITIES: -**
- Assist in processing of the reservations, using the appropriate systems as supplied
- Support the implementation of the Central Reservations System
- Management of daily reservations requirements
- Maintaining availability on OPERA
- Sort out overbooking issues across the properties
- Handle all reservations queries from Team Members/Colleagues/Guests & Travel Partners
- Assist with Revenue administration and reporting where required
- Review reservations / cancellations daily
- Group & Events reservations
- Management of an effective and productive team
- Training and induction of new team members
- Goal setting, performance management and motivation of team
- Facilitation of the resolution of any issues that affect productivity
- Assist in the set up and training of PMS systems for any new properties that may join the portfolio, as well as the training of the relevant team members

**SKILLS** **& KNOWLEDGE REQUIRED**:
- 2 - 3 years’ experience in Reservation Management
- Hospitality diploma/ equivalent preferable, but not a requirement
- Ability to work in a pressurized environment
- Willingness to work shifts
- Excellent communication skills
- Excellent attention to detail
- Excellent Planning and Organisational skills
- Computer Literacy: Opera PMS, Channel Managers, Word & Excel.
- Strong guest centric approach
- Must be able to work in a team or independently
- Previous experience online travel agents advantageous

**ADDITIONAL DUTIES: -**

All employees may be required to complete other reasonable tasks as part of the successful operation of Newmark Hotels, Reserves & Lodges. Team work and communication are vital. By continuously working hard at establishing and nurturing relationships to provide a level of service excellence that will exceed guests’ expectations. The highest level of courtesy is expected - be friendly, interactive, efficient and organised as well as well presented, tidy and professional.

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you have a Hospitality diploma?

**Experience**:

- Reservation Management: 3 years (preferred)
- Opera PMS & Channel Managers: 2 years (preferred)

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