Associate Customer Engineer

4 weeks ago


Pretoria, South Africa Nambiti Technologies Full time
Key Performance Areas
  • Ensure IT Services are Accessible to Internal and External Company Customers
  • Attend IT incidents and requests.
  • Configure new equipment.
  • Adopt a proactive approach to prevent problems from arising.
  • Ensure compliance to OHS when setting up.
Provide Desktop Support
  • Provide software and hardware configuration according to business requirements.
  • Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
  • Undertake maintenance and repairs on damaged and repairable hardware.
Management of Multifunctional Devices and Scanners
  • Establish connection and access to MFD and Scanners for all users.
  • Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
  • Manage replacement of consumables in the region.
Provide Network and Telephone Support
  • Replace faulty devices.
  • Provide 1st line support of telephone infrastructure.
Asset Management
  • Undertake audits of hardware and software assets.
  • Conduct Bi-annual asset verification.
AV Support
  • Attend to AV requests.
  • Attend to 1st line AV problems and escalate matters to Lead: Business Support.
Reporting
  • Provide input to IT Operations reports.
Qualifications and Experience
  • National Diploma in Information Technology related qualification.
  • Relevant 2 years experience in system support.


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