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Hospital Technical Service Manager

2 months ago

Rustenburg, South Africa Network Recruitment Full time
We are seeking a highly skilled and motivated Technical Services Manager to join our team and drive excellence in our technical operations for a hospital in Rustenburg.

Position Overview:
As the Technical Services Manager, you will be responsible for overseeing the technical support and service delivery for our products and solutions. You will lead a team of technical professionals, ensure high-quality service standards, and manage complex technical projects. Your expertise will be crucial in maintaining operational efficiency, enhancing customer satisfaction, and contributing to the overall success of our technical services division.

Key Responsibilities:
  • Lead and manage the technical services team, including recruitment, training, performance management, and career development.
  • Oversee the delivery of technical support and services, ensuring adherence to service level agreements (SLAs) and quality standards.
  • Develop and implement processes, procedures, and best practices to optimize service delivery and operational efficiency.
  • Coordinate with cross-functional teams to address technical issues, implement solutions, and drive continuous improvement.
  • Manage and prioritize technical projects, ensuring timely and successful completion.
  • Serve as the primary point of contact for key clients and stakeholders, addressing technical concerns and providing expert guidance.
  • Analyze service performance metrics and generate reports to identify trends, areas for improvement, and opportunities for innovation.
  • Stay updated with industry trends, emerging technologies, and best practices to ensure the team remains at the forefront of technical advancements.

Qualifications:
  • Bachelors Degree in Engineering.
  • Proven experience (5+ years) in a technical management role, with a strong background in technical support, service delivery, or a related area.
  • Demonstrated leadership and team management skills, with the ability to motivate and guide a diverse team.
  • Excellent problem-solving and analytical abilities, with a track record of managing complex technical issues and projects.
  • Strong communication skills, with the ability to interact effectively with clients, stakeholders, and team members.
  • Proficiency in relevant technical tools, platforms, and software.