Dutch Speaking Consultants
3 weeks ago
**Responsibilities**:
- Deliver an excellent customer experience
- Serve as the interface between the customer and various departments
- Employ consistent troubleshooting techniques to promptly identify and resolve customer issues
- Document and track customer issues and resolutions
- Adhere to escalation procedures as necessary
- Collaborate with team leaders to improve day-to-day customer experiences
- Undertake miscellaneous duties and responsibilities as defined by management
**Requirements**:
- Minimum of 1-2 years customer service experience, preferably in the BPO sector.
- Excellent communication skills in English & Dutch (written and verbal)
- Experience in customer service, preferably in a technical environment.
- Strong attention to detail with an emphasis on customer service.
**Salary**:
- R27 000 CTC per month
**Start date**:
- March 2024
**Industry**:
- Telecommunication
**Location**:
- Hybrid model, Cape Town
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