TM Renewal Processing Clerk
2 weeks ago
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Duties and responsibilities
Certificates
- Receive recordal, renewal and restoration certificates for record keeping
- Sort certificates by country and registration number
- Check received certificates for correctness
- Attach correct recordal, renewal and restoration certificates to relevant Patricia record
- Check CMS for payment of renewal invoice and courier charges before dispatching documents to client
- Update Patricia action terms
- Report outstanding renewal invoice to client
- Report electronic certificates to client
- Generate/prepare correspondence to accompany certificates
- Follow up on outstanding certificates via batch runs
- Diarise files and electronic database for outstanding amended certificates
- Advise local partner in country of filing of error(s) on recordal, renewal and restoration certificates
- Return incorrect recordal, renewal and restoration certificates to local partners for correction, after consultation to confirm errors
Record keeping
- Accurately capture and update data on relevant electron systems as required
- File paper and electronic documentation and correspondence immediately and accurately according to departmental and firm policies and procedures
- Keep relevant electronic databases always updated
- Scan official documents and save to electronic database
Correspondence
- Draft email responding to client queries as required
- Send response when applicable
Quotations
- Advise client of relevant courier cost involved to dispatch certificate(s)
- Send courier quotations clients
Requirements
Skills and knowledge
- Computer literate – MS Office (Excel & Outlook in particular)
- Communication skills, both written and verbal, at all levels of the organization
- Ability to focus on detail
- Ability to work individually and as part of a team
- Ability to work with numbers to convert currencies correctly
- Knowledge of the renewal process would be an advantage
- Relevant database functions (Patricia, NetDocs, etc)
- Patricia (Trade Marks) and Aderant (CMS) accounting are advantageous
- Converting currencies
Qualification/s
- Grade 12/Matric
- Data capturing/updating electronic records
- Work in a similar environment
- Administrative / Management jobs
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