TM Renewal Processing Clerk

2 weeks ago


Pretoria, Gauteng, South Africa Adams & Adams Full time
Job title : TM Renewal Processing ClerkJob Location : Gauteng, PretoriaDeadline : March 18, 2025Quick Recommended Links
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Duties and responsibilities

Certificates

  • Receive recordal, renewal and restoration certificates for record keeping
  • Sort certificates by country and registration number
  • Check received certificates for correctness
  • Attach correct recordal, renewal and restoration certificates to relevant Patricia record
  • Check CMS for payment of renewal invoice and courier charges before dispatching documents to client
  • Update Patricia action terms
  • Report outstanding renewal invoice to client
  • Report electronic certificates to client
  • Generate/prepare correspondence to accompany certificates
  • Follow up on outstanding certificates via batch runs
  • Diarise files and electronic database for outstanding amended certificates
  • Advise local partner in country of filing of error(s) on recordal, renewal and restoration certificates
  • Return incorrect recordal, renewal and restoration certificates to local partners for correction, after consultation to confirm errors

Record keeping

  • Accurately capture and update data on relevant electron systems as required
  • File paper and electronic documentation and correspondence immediately and accurately according to departmental and firm policies and procedures
  • Keep relevant electronic databases always updated
  • Scan official documents and save to electronic database

​​​​​​​Correspondence

  • Draft email responding to client queries as required
  • Send response when applicable

Quotations

  • Advise client of relevant courier cost involved to dispatch certificate(s)
  • Send courier quotations clients

Requirements

Skills and knowledge

  • Computer literate – MS Office (Excel & Outlook in particular)
  • Communication skills, both written and verbal, at all levels of the organization
  • Ability to focus on detail
  • Ability to work individually and as part of a team
  • Ability to work with numbers to convert currencies correctly
  • Knowledge of the renewal process would be an advantage
  • Relevant database functions (Patricia, NetDocs, etc)
  • Patricia (Trade Marks) and Aderant (CMS) accounting are advantageous
  • Converting currencies

 Qualification/s

  • Grade 12/Matric
  • Data capturing/updating electronic records
  • Work in a similar environment
  • Administrative / Management  jobs

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