Retail Assistant Manager

2 months ago

Durban, South Africa Eskort Full time
QUALIFICATIONS
  • Grade 12 (Non-Negotiable)
  • Diploma/Degree in Retail or Business or related qualification will be advantageous
EXPERIENCE
  • Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.
KNOWLEDGE REQUIRED
  • Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
  • Knowledge of stock management systems like ERP, Meat matrix, e.t.c
  • Knowledge and understanding of FMCG environment and related legislation
  • Management of perishable products with short shelf life especially in meat industry
  • Basic Understanding of retail consumer behaviour and purchasing trends
  • Basic Understading of the retail and meat market
SKILLS REQUIRED
  • Excellent verbal and written communication skills.
  • Proficient in MS Office Suite.
  • Demonstratable analytical skills.
  • Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
  • Excellent interpersonal skills and ability to communicate effectively.
  • Exceptional customer service and people management skills.
  • Energetic and self-starter.

Key Performance Areas
1. Stock Management
Stock Ordering
  • Place orders with factories and other suppliers
  • Follow up on orders
  • Manage deliveries, delivery dates and stock upon arrival
  • Manage stock order volumes
Stock Receiving
  • Receive ordered stock
  • Report delivery shortfalls, and damages
  • Follow up on non-received stock
  • Capture received stock on Meat Matrix
Stock controlling
  • Daily stock levels reporting
  • Run stock depletion reports- cashiers
  • Balance off with stock receiving
  • Manage stock levels threshold
  • Manage stock shrinkage: stock losses/damages/dumpings
2. Housekeeping
  • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
  • Always maintain high level of HACCP standards throughout the store
  • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
3. Employee Management
  • Employee Recruitment
  • Onboarding and Induction of new employees
  • Training and Development
  • Employee Relations (Discipline in the workplace)
  • Performance Management
  • Employee Wellness
  • Employee Motivation
4. Store Organisation
  • Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques
  • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
  • Re-arrangement of store shelves and products
  • Managing of non-moving items and display areas
5. Cash Management
  • Manage and assist with daily cash ups
  • Minimise cash losses
  • Manage picking up and dropping off of cash in the store
  • Manage cash on ATM
  • Manage safety of cash movement within the store
  • Manage and keep the safe secure and locked at all times
  1. Customer Service
  • Deliver excellent service to ensure high levels of customer satisfaction
  • Create a store that meets local needs by building an understanding of customer-product preferences.
  • Manage and analyse customer complaints to get insights for improvement of customer satisfaction
  • Be the custodian of customer experience and lead brand loyalty
  • Responding to customer complaints and comments promptly and accurately
  • Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
6. System Administration
  • Manage staff clockings via ERS
  • Maintain and understand the system Meat Matrix
  • Manage and maintain CCTV cameras
  • Ensure availability of physical security guards in store
  • Manage the alarm system internally

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