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Assistant Manager

4 weeks ago

eThekwini Metropolitan Municipality, South Africa Toys R Us and Babies R Us South Africa Full time
Job title : Assistant Manager (Pavilion)Job Location : KwaZulu-Natal, DurbanDeadline : March 14, 2025Quick Recommended Links
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Duties & Responsibilities

  • Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
  • Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
  • Enforcing and implementing AWESOME customer service to give customer a WOW experience.
  • Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
  • Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
  • Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
  • Authorise all work schedules (including but not limited to work, break and leave).
  • Ensure continuous training and development of all staff, and consistently carrying out training.
  • Scheduling and assigning employees and following up on work results
  • Handle customer complaints in a calm and professional manner
  • Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
  • Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
  • Minimise all controllable expenses and costs.
  • Protect company assets and minimise all shrinkage, damages and theft.  
  • Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
  • Retain records of all stock and financial transactions.
  • Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
  • Implement, monitor and enforce all SOP’s.
  • Maintaining company merchandise and housekeeping standards.
  • Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
  • Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
  • Identify marketing opportunities and communicate to all relevant parties
  • Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

  • Matric Certificate
  • Must have own or reliable transport to work to be able to work shifts
  • Management Position for a minimum of 3 years within a Retail Environment

  • Sales / Retail / Business Development  jobs