SyNCH Provincial Helpdesk Officer

4 weeks ago


East London, South Africa Columbus Consulting Full time
Roles and Responsibilities:
  • Provide first-line support to all SyNCH users.
  • Allocation of tickets to all queries logged.
  • Identify, classify, prioritise, and escalate queries to relevant stakeholders.
  • Provide regular updates on the status of all logged queries.
  • Closing of all resolved tickets.
  • Reporting trends identified to the District, Provincial and National Department of Health and other health officials.
  • Audit queries response.
Requirements:
  • Qualifications: the minimum requirement is a Certificate in Information Communication Technology (NQF level 5)
  • More than 3 years in call centre and information system implementation
  • SyNCH experience will be an advantage and preference


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