Key Accounts/ Internal Sales Consultant

1 week ago

Kempton Park, South Africa Smith Garb & Associates Full time

ð Minimum RequirementsEducation:Matric and preferably a Diploma specializing in Sales or Customer Services Management.Experience:Proven experience in internal sales, key accounts, or customer service, ideally within the industrial, automotive, or off-highway sectors.Strong communication and interpersonal skills, with the ability to build rapport and trust quickly.Technical understanding of off-highway or commercial vehicle components is advantageous.Languages:EnglishAfrikaansð¯ Job ObjectivesImprove sales turnover and service to our customers.Promote and sell products and brands within the relevant Business Unit.Achieve set monthly budgets and provide valuable market insights to the Business Unit Manager, Business Development Manager, and Product Specialists.ð  Main ResponsibilitiesAchieve monthly turnover and margin targets.Manage and grow a portfolio of key customer accounts.Process orders accurately and efficiently.Provide technical alternatives or information where needed, and update customers on stock and delivery timelines.Manage customer expectations with professionalism and clarity.Assist in resolving customer complaints promptly.Proactively engage new customers through cold calling, lead generation, and market research.Maintain detailed and accurate CRM records for all interactions, quotes, and orders.Assist the accounts department with queries.Reactivate lost or dormant accounts by understanding client needs and rebuilding relationships.ð Key Performance IndicatorsAchievement of monthly turnover and margin budgets.Accuracy and efficiency of order processing.Effective management of open orders, back orders, and returns.Optimal management of available-to-supply metrics.ð Key Performance AreasTeamwork & positive attitudeStrong product knowledgeExceptional customer serviceProfessional telephone etiquetteEffective selling and negotiation skillsð¤ Interpersonal SkillsProfessional and trustworthyHigh integrity and confidentialityStrong people skillsDiligent, driven, and self-motivatedResponsible, precise, and a good listenerAbility to take initiative and support continuous improvementCollaborative team playerð Knowledge & SkillsKnowledge:Understanding of internal company systems, procedures, and commercial strategyFamiliarity with tools and processes relevant to the product portfolioSkills:Excellent verbal and written communicationStrong customer focusAble to thrive in a pressurized, fast-paced environmentResults-driven with a strong will to succeedGood computer literacy (MS Outlook, Excel, Word)Strong administrative abilityFlexible and adaptable to changeð¼ If You ArePassionate about customer serviceEnergised by sales targetsConfident in building relationshipsReady to grow in a supportive, high-energy environmentthen we want to hear from you

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    1 week ago

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