Operations Support Manager

4 days ago


Johannesburg, South Africa Communicate Recruitment Full time
Title: Operations Support Manager
Location: Johannesburg
Budget: R740 000 CTC per annum Maximum

This role involves leading a team of analysts specializing in financial and actuarial analysis, as well as quantitative analytics. Reporting directly to the Head of Product and Actuarial, the ideal candidate should possess a strong understanding of priorities, proactively escalate issues when challenges arise, and effectively guide the team to ensure timely delivery of support tasks.

Responsibilities:
  • Lead a team of fund and quantitative analysts providing support to the Fund and Securities business units
  • Oversee and manage team support for Client Services, advisors, and Independent Financial Advisors (IFAs), including assistance with client queries, new business support and operational tasks.
  • Supervise and review policy revision calculations and support work for platform system enhancements.
  • Drive the preparation and delivery of sales initiatives, control function reporting, and Business Unit metrics reporting.
  • Conduct platform (LISP) landscape analysis and handle ad-hoc quantitative investigations as required by the business.
  • Ensure daily uploads of prices for Life-priced funds.
  • Uphold robust control standards for all team outputs and promptly inform the business of emerging or new risks.

What you will need
  • Bachelors degree in Investment Management, Insurance Mathematics, Actuarial Science, Quantitative Finance, or Financial Management.
  • Familiarity with LISP platforms and long-term savings and investment products.
  • Proficiency in programming and financial modeling skills.
  • Advanced computer literacy, particularly in SQL, MS Excel, MS PowerPoint, and PowerBI.
  • Team management experience is a plus.
  • Experience with programming languages such as VBA, Python, or R is advantageous.

For more information contact:
Stefan Pretorius
Branch Manager

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