Networking Managed Services Engineer
1 month ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.This role may also contribute to / support on project work as and when required.
Working at NTT
Key Roles and Responsibilities:
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Fulfils approved requests following agreed procedures
- Provides telephonic or chat support to clients when required
- Executes approved maintenance activities including patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Proactively identifies opportunities for work optimization
- Updates existing knowledge articles or creates new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests
Knowledge, Skills and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Additional skills proficiency such as:
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- CCNA or equivalent certification
- Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role)
Required Experience:
- Entry-level experience or completion of the relevant intern programme
- Entry-level experience with troubleshooting and providing the support required in network / data centre / systems / storage administration and monitoring Services within a medium to large ICT organisation
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)
Skills Summary
Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, TroubleshootingWhat will make you a good fit for the role?
Workplace type:
Hybrid WorkingEqual Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
- Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
- Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
- Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
We have other current jobs related to this field that you can find below
-
Networking Managed Services Engineer
4 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Datafin Full timeNetwork Engineer (JHB Onsite)IT - Support ~ IT - InfrastructureJohannesburg - GautengENVIRONMENT: A provider of world-class turnkey engineering designs, products and services for the Fuel & Energy industry, seeks a strong technical Network Engineer to join its Joburg division. Your core role will be to ensure the optimal functioning of the network and...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Datafin Full timeENVIRONMENT: A provider of world-class turnkey engineering designs, products and services for the Fuel & Energy industry, seeks a strong technical Network Engineer to join its Joburg division. Your core role will be to ensure the optimal functioning of the network and systems infrastructure including ensuring systems are secure and protected against cyber...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeNetwork EngineerGautengLooking for a skilled Network Engineer with confidence, attention to detail, and a knack for meeting deadlines. This position involves designing, constructing, managing, and documenting network security infrastructure.Requirements:Relevant IT Networking and Security Certifications, along with the necessary DiplomaExperience and...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeNetwork Engineer Gauteng My client is looking for a Network Engineer who is confident, detail-oriented and deadline-driven. The Engineer Networking role is also responsible for designing, building, maintaining, and documenting the network security infrastructure.Job Experience & Skills Required:Relevant IT Networking and Security Certifications, plus...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Level-Up Full timeAn innovative, vertically integrated connectivity service provider. Our client delivers high speed internet to residents of large residential buildings and multi-dwelling units in major metropolitan cities across South Africa so they too can experience the unlimited benefits of fibre-fast internet. Job Description: We are looking for a seasoned Network...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeNetwork EngineerGautengMy client is looking for a Network Engineer who is confident, detail-oriented and deadline-driven. The Engineer Networking role is also responsible for designing, building, maintaining, and documenting the network security infrastructure.Job Experience & Skills Required:Relevant IT Networking and Security Certifications, plus...
-
Network Engineer
1 month ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeReady to hit the jackpot in the world of networking? We're on the lookout for a Network Engineer extraordinaire to join our winning team. If you're ready to roll the dice and bet on your networking skills, this is your golden ticket to join the high-stakes world of cutting-edge technology. Come join us and let's make networking our winning numbers
-
Network Engineer
1 week ago
Johannesburg, Gauteng, South Africa NTT Full timeContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Edge Executives Full timeWe have an opportunity for a Network Engineer with one of our clients.Requirements:Must have over 5 years of working experience as an IT Network Specialist Must have the following experience: LAN, WAN, Wi-Fi, and voice systems Designing and implementing physical and wireless networks Monitoring bandwidth, network performance and supporting system...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa NTT DATA Full timeJob DescriptionThe Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is...
-
Cisco Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeContract position Minimum Requirements: Bachelor's degree or equivalent in Information Technology, Computer Science, or a related fieldRelevant cloud provider Network Administration certification (Azure, Google, Amazon) Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or Juniper Networks Certified Associate (JNCIA)...
-
Network Support Engineer
4 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a renowned global IT solutions and services organization that focuses on integrating people, data, and technology to shape a brighter and more sustainable future.In today's interconnected world, forming meaningful connections is paramount. By uniting skilled individuals, top-tier tech partners, and upcoming innovators, we assist our clients in...
-
Network Engineer L3
4 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Network Engineer
4 weeks ago
Johannesburg, Gauteng, South Africa NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Network Engineer
1 week ago
Johannesburg, Gauteng, South Africa NTT Full timeContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Network Administrator
2 weeks ago
Johannesburg, Gauteng, South Africa Ulwembu Business Services Full timeJob Summary:As a Network Administrator, you will be responsible for designing, implementing, securing, and managing the organization's network infrastructure to ensure optimal performance and reliability. Your expertise in network technologies, protocols, and security measures will be crucial in maintaining seamless connectivity and data transfer across the...
-
Networks - Second Level Support Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Seidor Full timeSEIDOR Networks is looking for a Second Level Support Engineer to join a growing team based in Johannesburg.The Seidor Networks service desk is responsible for managing customer service levels by providing remote and occasional on-site support to meet SLA response and fix times.As the second line of support, the candidate will be responsible for managing...
-
Network Engineer
2 weeks ago
Johannesburg, Gauteng, South Africa Elite Search Full timeRequirements:Grade 12Relevant networking certifications required: CCNP, JNCIP, HCNP and ITILMinimum of 5 years of experience in Telecommunications networking, with a focus on MPLS, DWDM, and/or GPON networks.Proficiency in networking technologies including MPLS, BGP, OSPF, ISIS, QoS, IP Multicast, VLAN, QinQ, VRRP, DHCP, DNS, and ERPS.Professional level...