Senior IT Technician

2 weeks ago


Durban, South Africa Capability BPO Full time

**Job Overview**:
**Responsibilities**:

- Manage and maintain all company IT systems, including hardware, software, and network infrastructure.
- Troubleshoot and resolve technical issues related to software, hardware, and network systems.
- Provide technical support to all employees in the organization.
- Install and configure software and hardware for new employees, as well as maintain existing software and hardware systems.
- Monitor and maintain system security and backup systems.
- Develop and implement IT policies and procedures for the organization.
- Work closely with other members of the IT team to ensure a cohesive and efficient IT infrastructure.
- Provide support and guidance to junior members of the IT team.
- Conduct system audits to ensure compliance with IT policies and industry regulations.
- Develop and implement disaster recovery plans and business continuity plans.

**Qualifications and Experience**:

- A Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in MSP, VMware, Microsoft Windows/Active Directory/ MS SQL, general IT helpdesk, networking, storage (NAS & SAN), solutions architecture, and other IT-related skills.
- Knowledge and experience in the administration of Windows and Linux operating systems, servers, and networks.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with cloud-based services, such as Azure or AWS, is a plus.
- Industry certifications such as CompTIA A+, Microsoft, Cisco or ITIL would be an added advantage.
- Customer service-oriented with a focus on delivering exceptional customer service.
- Strong time-management skills and ability to multitask effectively.

**Salary and Benefits**:

- Salary will be competitive and based on experience and qualifications.
- Opportunity for growth and career advancement.



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