Presales Solutions Architect – Customer Engagement

4 weeks ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Your career here is about believing in yourself, and taking on great opportunities and new challenges.It's about growing your skills and expertise in your current role and preparing yourself for the future. That's why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The GTM Solutions Specialists participate in the delivery of solution design, configuration, and escalated problem management of solutions and services in client environments. This position is required to offer pre-sales support by identifying opportunities and contributing to the design and configuration requirements related to client proposals. They work towards expert-level certification, whilst at the same time developing business knowledge.

What you'll be doing

Key Roles and Responsibilities:

  • Design relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
  • Conduct sales presentations, product demonstrations, installation, and maintenance of company products.
  • Design the CE offering, interfacing with the platform delivery team.
  • Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Support the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Service design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Map the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
  • Execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assist the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client's current architecture, platforms, and operating models
  • Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Coach, mentor and act as advisor in service design situations
  • Assist the sales teams to have a commercial model discussion with the client
  • Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
  • Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition


Knowledge, Skills and Attributes:

  • Working knowledge of Customer Engagement (Sales, Customer Service, Marketing, Field Services) service and delivery models, including cloud, global, and distributed delivery models
  • Comfortable working with costing models in partnership with sales and finance stakeholders
  • Proficiency in Application and Cloud/Infrastructure
  • Ability to communicate potential improvements and value of our solutions to all levels of stakeholders; including C-suite decision-makers
  • Ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organisation
  • Up to date knowledge on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
  • Analytical skills and ability to discover and analyze all input and data


Academic Qualifications and Certifications:

  • Tertiary level – bachelor's; or post-graduate degree with experience in a consulting capacity
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
  • Scaled Agile certification or equivalent
  • Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable


Required Experience:

  • Track record of designing Customer Engagement solutions to large enterprise accounts
  • Proof of structuring large, multi-year profitable contracts
  • Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design
  • Seasoned experience working in an environment with global delivery and in multiple geographies and industries

Advantageous (nice-to-have):

  • Power Platform
  • SharePoint Integration

Skills Summary

Business Acumen, Commercial Acumen, End-to-End Testing, Service Oriented Architecture (SOA), Services Design, Services Development, Technical Consulting, Technical Solutions

Workplace type:

Hybrid Working

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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