SAP Business Support Specialist OT

1 month ago

Johannesburg, Gauteng, South Africa NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

This role provides global system solutions, SAP and other technologies, for enterprise wide business requirements in the Asset Management Domain, is responsible for ensuring technical alignment to the functional operating model. Further supports the Solution Lead in ensuring that the functional system solution adheres to leading practice.

Tactical with a major focus on continuous improvement of systems in order to maximise operational delivery.

Working at NTT

Key Roles and Responsibilities:

  • Maintain the Integrity of the SAP PM Work Management Process
  • Focus is on Continues improvement rather than day to day incidents
  • Train Business users and SSAs on SAP changes
  • Take accountability for the Change Process in SysAid
  • If there are problems that the SSA cannot resolve they need to assist in resolving
  • Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities
  • Analyse business requirements, interpret and capture them in a business requirements document (BRD)
  • Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals
  • Identify gaps in current global/ local business processes and ensure optimisation
  • Assists the local SAP Support Analysts (SSAs) – measure the SSAs' effectiveness and facilitate any required training and support
  • Participate in regional governance structures
  • Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes
  • Work with the Business Lead to manage requirements from Third Party non-SAP suppliers i.e., interfaces to the application
  • Work with the Global Access and GRC team to ensure process optimisation, regional "fit" and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.


Knowledge, Skills and Attributes:

  • Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
  • Effective Service Level Management:
  • Engagement Survey - Improvement Plan
  • Ensure all global and regional vendors deliver against all agreed SLA's
  • Ensure compliance to all IM policies and report on all matters pertaining to non-compliance
  • Ensure compliance to SOX, King IV and all other relevant governance requirements
  • Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
  • Living the Values
  • Maintain good inter-departmental relationships
  • Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
  • Staff development via formal training where required
  • Strategic roadmap agreed with requested and initiatives delivered against expectation
  • Timeous completion of ad hoc requests
  • Timeously update, maintain and action all items on SysAid


Academic Qualifications and Certifications:

  • Bachelor's or equivalent degree in Information Technology / Business Management / Finance

At least 5 years' experience in SAP PM in similar role

In-depth understanding of the Asset Management and Supply Chain landscape

Experience in change management, system integration and solution design

Global experience

Skills Summary

Data Warehousing (DW), Financial Forecasting, Microsoft Office, Microsoft Power BI, Project Management, Service Models, Workflow Process

What will make you a good fit for the role?

Workplace type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

  • Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
  • Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'.
  • Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
  • Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
  • Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.

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