Recoveries Officer
Found in: beBee jobs ZA - 2 weeks ago
REQ: 133364
Location: Sandton, Johannesburg
Closing Date: 25 April 2024
Talent Acquisition: Saranya Govender
Job FamilyCreditCareer Stream
Credit RecoveriesLeadership Pipeline
Manage Self: TechnicalJob Purpose
To collect and recover on Insurance claims accounts through telephonic collections; written communication or through external collection / service providers, so as to achieve Nedbank's strategic objectives.
Job Responsibilities
• Must have knowledge of Insurance claims / retrenchment / disability process.
• Manage work allocation to external collection agencies by monitoring performance and adherence to service level agreements and internal compliance requirements.
• Monitor cost-to-recovery ratio of external vendors by tracking their recovery processes and litigation.
• Build relationships with internal / external stakeholders through formal and informal information sharing and feedback.
• Build and manage relationship with external stakeholders through formal and informal information sharing and feedback.
• Manage portfolio by tracking performance and reporting on recovery on monthly basis.
• Utilise resources within target levels by limiting stationary use and personal telephone/internet/social media use.
• Manage quality and quantity of portfolio by checking accuracy and adherence to policies, procedures and standards.
• Ensure stakeholder/vendor compliance to guidelines by monitoring milestones against timelines.
• Mitigate risk by complying to legislative requirements, policies and procedures.
• Identify inefficiencies and shortcomings in processes by identifying areas of improvement based on systems, client and vendor feedback, legislation and industry trends.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced, and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
- Matric / Grade 12 / National Senior Certificate
Dealt with insurance claims portfolio within CRB
Minimum Experience Level - Not negotiable- 2-3 years' experience in Legal Recoveries which 1 year should preferably have been in Vehicle Based Finance environment
- Insurance claims Background experience.
- Must have knowledge of SAIA code of conduct / Insurance claims / retrenchment / Disability / substitutions process
- Administrative procedures and systems
- Banking procedures
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Work Standards
- Managing Work
Please contact the Nedbank Recruiting Team at
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