Service Specialist
Found in: beBee jobs ZA - 1 week ago
Job title : Service Specialist – Walk In – Durban jobs in KwaZulu-Natal
Job Location : KwaZulu-Natal, Durban
Deadline : May 02, 2024
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Requirements
Completed or studying towards a degree or diploma (preferred).
1-2 Years Call Centre experience of customer service principles and practices (preferable Momentum Traditional and Investo).
A passion for service.
Enjoys interacting with clients and intermediaries.
Takes accountability for own development
Duties & Responsibilities
Engage with clients and intermediaries in a professional and client centric manner to evaluate and resolve their query.
Provide clients and intermediaries with the relevant information and documentation as required in line with policy guidelines and within Service Level Agreements to provide incredible client service.
Adhere to compliance requirements in the service process in line with legislative requirements and serve our clients and intermediaries fairly and in line with our Values.
Identify and report process and system failures, suggest enhancements to improve client experience.
Provide authoritative expertise to clients and stakeholders to creating a positive and lasting client experience.
Provide a receptionist service for all walk-in clients.
Live the MMH values namely: Accountability, Diversity, Excellence, Integrity, Innovation and Teamwork.
Competencies
Writing & Reporting.
Presenting & Communicating Information.
Analysing.
Adhering to principles and values.
Adapting and responding to change.
Deciding & initiating action.
Persuading & influencing.
Following instructions & procedures.
Delivering results & meeting customer expectations.
*Customer Service jobs in south africa
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