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Data Centre Technician

4 months ago

Johannesburg, Gauteng, South Africa NTT Full time

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Data Center Technician (DCT) responsibility is the maintenance of all Data Centre White Space, ensuring a 24/7 service offering.The DCT provides a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The DC Technician (L1) focuses on first line support for standard and low complexity incidents and maintains the data center environmental and monitoring equipment.

What you'll be doing

Performance Objectives

PO 1: Data Centre Support and monitoring of infrastructure

  • Provide data center support to clients which including: provisioning, asset management, monitoring, implementation, troubleshooting and support for data center operations and related infrastructure
  • Set up all Data center configurations including the planning, sourcing and installing of all cabling
  • Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
  • Install and configure software, if relevant, according to client requirements.
  • Perform necessary checks, apply monitoring tools and respond to alerts
  • Physical and system monitoring of DC Infrastructure relating to power, cooing and DC management.
  • Daily walk through checks of facilities environment
  • Understanding of DC Suite eg. IQ Suite and StruxurewarePO 2: Problem and Error Identification
  • Proactively identify problems and errors
  • Log all such incidents timeously with the required level of detail
  • Liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution
  • PO 3: Resolution of incidents and requests
  • Investigate first line support assigned calls and identify the root cause of incidents and problems
  • Ensure efficient and comprehensive resolution of incidents and requests
  • Carry out repairs by coordinating product requests and liaising with other team members.
  • Report and escalate issues to 3rd party vendors if necessary
  • Take full ownership for managing the incident to resolution within the service level requirements
  • Escalate requests and exceptions to the 2nd line support team
  • Provide continuous feedback to clients and affected parties and update all systems and/or portals in line with IS /Dimension Data procedures
  • Compile breach and other reports that are necessary for the correct operation of processes
  • Identify failures and short-comings in the current processes and escalate with recommendationsFacilitation, on behalf of II Cloud BU.
  • All Work in Progress and completion thereof in the DC Installs queues
  • All Decomms and closure thereof in the DC Installs queues

Qualifications and Experience

Matric

Technical certification CDCP

CCNA/A+/N+; MCSE or other relevant certification advantageous

3 years' experience as a Data Centre Engineer

Behavioral Competencies

Essential:

Applying Expertise and Technology

Following Instructions and Procedures

Adhering to Principles and values

Delivering Results and Meeting Customer Expectations

Planning and Organizing

Coping with Pressures and Setbacks

Achieving Personal Work Goals and Objectives

Specific DC Training

Knowledge and understanding of Access control and DCIM tools

Desirable:

Working with people

Relating and Networking

Analyzing

Deciding and Initiating Action

Adapting and Responding to Change

Mechanical, Electrical and cooling understanding

Technical Competencies

Basic routing and switching

Basic knowledge on ITaaS

Intermediate knowledge on hardware and software Incl CDCP, CDCS, CDCE, CDFOM Struxureware, IQ Suite

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today