Voice Installation Engineer
2 weeks ago
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The primary responsibility of the Voice installation Engineer (L2) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to any related processes such as change management. The Voice Installation Engineer (L2) is involved in more complex environments for installation, configuration, and fault management.Responsible for setup and installation of technical systems, applications, or process designs for client's purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
What you'll be doing
Knowledge, Skills and Attributes:
· Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments
· Have a good understanding of VoIP Protocols on Broadsoft, SBC and Porta platforms.
· Good understanding and appreciation of technical design and business principles
· Demonstrates project management and administration ability
· Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments
· Good project skills which are demonstrated in the execution of installations and other assignments
· Demonstrate customer engagement skills
· Demonstrate relevant domain specialist knowledge
· Good verbal communication skills
· Client focused and displayed a proactive approach to solving problems
· Ability to work under pressure
· Ability to coach, mentor and provide guidance to team members
· Good understanding of project management principles
Academic Qualifications and Certifications:
·Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent
·Project management certification
Required Experience:
·Experience with Networking (including Routing and Switching) principles on Cisco environments
·Experience in VoIP Protocols on BroadSoft, SBC and Porta platforms.
·Solid work experience in a technical implementation engineering or similar role
·Experience engaging with clients and conducting presentations
·Good project administration and documentation experience
·Report writing experience
· Basic project management
Workplace type:
Hybrid WorkingAbout NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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