Customer Service Executive
Found in: beBee jobs ZA - 7 days ago
Answer all requests for assistance in a timely and professional manner and according to defined protocols.
Coordinate and manage the case utilising the internal resources of Intl. SOS and third party providers where necessary.
Manage cases for specific client programmes in line with the relevant Operations Procedure Manuals.
Assist with the development of the network of service providers by documenting all updates to existing service provider details as well as new provider information and ensuring this is escalated to JNB GAN.
Maintain clear and accurate case records to ensure that cases are correctly prepared for hand-over to the billing department.Attend ongoing training, operational meetings and team builds as and when required.
There may be a necessity for these to be outside normal working times for which you would be paid overtime.
Work within and promote all Intl. SOS's policies and procedures.Carry out any other reasonable duties as requested by the manager.
Manage the financial aspect of a case in order to reduce billing queries to the platform.
Billing queries received from Centralised Prague GSS to be managed within 48 hours of receipt.
Liaise closely with GAN team when new providers are used. Proactively source all relevant provider details for SPIN updating and billing purposes.
Required Qualifications
Grade 12 / Matric
Tertiary education preferable
Minimum of 2 years working within a general customer service focused and contact centre environment, demonstrating an understanding of client satisfaction.
Experience within a medical services, travel and tourism or insurance platform an advantage.Market Related Salary
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