Student Advisor

**Position Duties & Responsibilities**:

- Regular and proactive contact with clients to ensure client retention.
- Assign student support tickets, live chats to the relevant Student Support Administrator.
- Follow up on potential clients after Open days’/ Campus visit/ Call-ins.
- Ensure important information about learning streams, registration information and payment methods is communicated with clients.
- Capture and maintain clients details on the Netsuite /CRM system.
- Guiding potential students during registration processes with relevant programmes matching their interests and ensuring that they meet the requirements.
- Quality Assure students documents before uploading them on the system.
- Build and maintain good relationships with students, parents, sponsors, clients and colleagues in order to re-register students for the next level of their qualification.
- Meet set targets per intake as communicated by Management.

**Application Requirements**:

- Diploma/Degree in Business Management (or related qualification) on a minimum of a NQF6 level.
- 2 years’ experience in performing management related duties.
- 1 year experience working on Netsuite would be advantageous.
- Must be excellent in English writing, editing, grammar, spelling.
- Demonstrate an above average ability to understand and learn technology.
- Excellent attention to detail.
- Ability to assess a situation to determine the severity of a problem and escalate when required.
- Experience in further and higher education.

The following attributes are linked to the Code of Conduct for general staff and Code of Ethics for Senior and Top Management. These points indicate the kind of behaviour that is expected:

- Must be able to work under pressure.
- Excellent attention to detail.
- Comfortable interacting with external clients and suppliers at senior level.
- Excellent communication and people skills.
- People Centricity - Respectful and helpful nature when dealing with clients, peers and colleagues.
- Urgency - The position requires decisiveness, quick response and fast action.
- Self-Control - The ability to govern one’s emotions and reactions is a key part of customer service.
- Demonstrated ability to work independently with mínimal supervision.
- Ability to assess a situation to determine the severity of a problem and escalate when required.

**Why work at AIE**:
**Vision and Mission**: To deliver demand-driven education, built upon the principal of quality education through innovation and technology.

**Working environment**: A hybrid working environment where we combine remote and on-campus.

**Our values**: At our core, we practice Empathy, Fairness, Respect, Accountability and Humility. In perpetuity, our drive remains to be industry revolutionaries of a company proud of its people, its customers and its products.

**Work / Life balance**: 21 days’ annual leave per year and 10 days’ staff development leave.

**We promote continuous self-development**: The main benefit of an academic institution is that our core consists of education and further developing individuals and the same applies to our employees. We expect passionate individuals who want to further their skills and studies and provide competitive financial assistance whether you choose to complete your studies internally or externally.

**Job Types**: Full-time, Permanent

**Salary**: R132,000.00 - R192,000.00 per year

Ability to commute/relocate:

- De Waterkant, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- Sales and Marketing: 2 years (preferred)
- NetSuite: 1 year (preferred)

Application Deadline: 2023/04/11