Supervisor PSD Planning

Found in: beBee jobs ZA - 2 weeks ago

Soweto, Gauteng, South Africa Altron Bytes Systems Integration Full time
Altron Bytes Systems Integration's job vacancy, Career and Recruitment

Job title : Supervisor PSD Planning & Testing jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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Job Description

Day to day management of the PSD planners & Testers ensuring KPI's are set, performance management process is followed, and internal policies and quality standards are always adhered to.
Manage catch net process in respect of Dormant units to ensure units these are resolved in line with SOP
Ensure diligent & accurate onboarding/maintenance of new/existing fleet customers' profiles, including welcome mail as required
Ensure accurate diagnosis of unit faults to ensure 1st time resolution and prevent unwarranted repairs
Ensure continuous execution of pro-active repair campaigns, including analyzing data, building data files, aligning planners and daily reporting on progress
Manage the aging of pending repairs in line with departmental service levels
Ensure alignment with planning and technical services to ensure efficient ways of working to effect repairs in regions where dedicated technicians are not available.
Ensure that dedicated repair technicians are utilized optimally by effectively managing the booking scheduling/confirmation process, reducing number of rejected cases, managing the pending repair backlog and compliance with regular preventative maintenance agreements
Manage National resolution times of repairs in line with departmental service levels

*ICT jobs in south africa
*Supervisor PSD Planning & Testing in Johannesburg

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