Technician: Support

Altron Bytes Systems Integration's job vacancy, Career and Recruitment

Job title : Technician: Support (Altron Campus Woodmead Block D) jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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CORE RESPONSIBILITIES:

Governance and Risk Management

Adhering to defined processes to ensure Quality Assurance of Incident Management – Logging, tracking and resolving, as well as escalating incidents and requests; identify trends to understand root causes; proactively revise processes and tools to improve service levels; protect and ensure confidentiality of business information
Remaining informed on emerging trends to maintain a deep and broad knowledge base in fundamental IT technical skill sets – Document current processes and changes; support knowledge sharing; mentor and train other members of the support team; undertake continuous training and development.
Participate in projects for process or quality improvements – manage and support technical projects for the business; collaborate with business and project teams to successfully implements projects; evaluate solutions and regularly evaluate business needs relative to current tools.

COMMUNICATION & WORKING RELATIONSHIPS:

Internal:

Heads of Operations and Business Units
All stakeholders within the operation
Shared Services

Reasons for Interaction:
Ensure effective Service Delivery.
Ensure that all stakeholders are aligned and have the relevant information.
Advice to line management.
Ensure that Group is aware and aligned to requirements.

External:
Customer and Service Providers

Reasons for Interaction:
Work with Customer and Service Providers to ensure optimal service delivery

*ICT jobs in south africa
*Technician: Support (Altron Campus Woodmead Block D) in Johannesburg

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