Senior Manager

4 weeks ago

Johannesburg, Gauteng, South Africa Nedbank Full time
Requisition Details & Talent Acquisition Consultant

REQ Keabetswe Modise

Job Family
Information TechnologyCareer Stream

IT Application Development

Leadership Pipeline
Manage ManagersJob Purpose

As the Senior Manager for Command Centre and Batch Automation, you are the custodian of the overall transaction processing for the Bank. This transaction processing is on a 24x7x365 basis and includes real-time online and overnight batch processing.

The Command Centre performs the three key functions of Monitoring, Executions and Escalation while the Batch Automation area is responsible for the automation of all batch executed and monitored by the Command Centre.

The role involves managing managers and technical SMEs to deliver the above services and therefore a strong people management background is required.

Other key aspects of the role are professional vendor management, managerial accounting, expense management, risk

Job Responsibilities
  • Managed Financial and Business Results
  • Ensure that all individual and department results are delivered within budget to deadlines.
  • Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
  • Ensure that transparent transfer pricing for provision of products and services for the business area are being followed through
  • Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by establishing costs, prices and conditions
  • Ensure effective targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
  • Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
  • Provide agreed information, resources, professional advice and strategic contribution to relevant stakeholders on time, in budget, within quality standards
  • Ensured that all individual and department results were delivered within budget to deadlines
  • Delivered services to client expectations and Nedbank standards
  • Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
  • Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
  • Managed Stakeholder Relationships
  • Deliver services on client expectations and Nedbank standards by ensuring the Service Level Agreement, Operational level agreements , contractual agreements, and project schedules are met as stipulated
  • Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
  • Ensure that professional solutions delivered within agreed parameters and timelines
  • Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
  • Enable the building of commercially viable relationships with clients by providing quality advice to clients
  • Monitor and manage client, service providers/ vendors, partners and other stakeholder expectations
  • Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
  • Delivered best practice services to client expectations
  • Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
  • Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards
  • Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
  • Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
  • Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
  • Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
  • Manage multiple assets through the development, implementation, review of strategies and planning for area
Job Responsibilities Continue
  • Management of all aspects of the role to ensure service availability and stability.
  • Strategic workforce planning and line management of direct reports.
  • Manage the risk and execution of planned changes.
  • Budget planning, build and hands-on expense management against planned budgets.
  • Management of software and resources utilised to deliver the role services, including suppliers.
  • Consistent optimisations and improvement of infrastructure (hardware and software) resources, processes and people productivity.
Essential Qualifications - NQF Level
  • Matric,
  • Management Certification
  • Management Undergraduate Diploma or Degree (NQF 6-7)
Preferred Qualification
  • Tertiary Qualification/ formal accreditation in Professional field
  • BSC Computer science
  • BComm Information Technology
  • Post graduate management qualification
Essential Certifications
  • ITIL
    Talent nurturing or equivalent
    MMP/SMP / MM or equivalent
Preferred Certifications
  • Any technical certification related to the service delivery of the role would be advantageous.
Minimum Experience Level
  • Minimum 3 years' experience of managing vendors / suppliers.
  • Minimum 5 years' experience of managing technical teams.
  • Minimum 5 years IT Operations experience

Advantageous experience (not a disqualifier):

  • Minimum 3 years' experience managing managers
  • 10+ years IT Operations Experience and 5+ years Job Relevant
  • ITIL Foundations certification preferred
  • SAFe Agile training and/or certification
  • Experience with developing 3 year strategic plans to align technology selection with TCO and ROI objectives
  • Strong knowledge of IT operations, 24x7 shift operations and batch automation using the applicable tools
Technical / Professional Knowledge
  • Multiple Technologies
  • Software and Systems Knowledge
  • Systems Development Life Cycle (SDLC)
  • IT architecture
  • Business Principles
  • IT Technical Background
  • Systems Design
  • Plan and conduct performance evaluations for staff and vendors/suppliers
Behavioural Competencies
  • Building Partnerships
  • Facilitating Change
  • Inspiring others
  • Business Acumen
  • Building partnerships
  • Driving for Results
  • Selecting Talent

Please contact the Nedbank Recruiting Team at

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