Sales Supervisor

1 month ago


Pretoria, South Africa Adzuna ZA B C2 Full time
Duties:
  • Operationally responsible for selected support agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.
  • Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations.
  • Performance will be measured in accordance with performance of direct reports and role based KPIs.
Minimum education (essential):
Matric Certificate

Minimum education (desirable):
Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):
3+ years in Call Centre Management / Supervision

Required nature of experience:
  • Team management / supervision
  • Enforcing OPs and Company Policies
  • B2C / DTC sales
  • Customer relations
  • Telephonic sales
  • E-commerce platforms
  • Technical support
  • Sales and reporting
  • Working within a digital environment
  • Working across different time zones with different countries
Skills and Knowledge (essential):
  • CRM system experience (i.e. Salesforce)
  • E-commerce platforms (Big commerce, Shopify)
  • Excellent English skills with neutral tonality
  • Conversion rates and sales funnels
  • Conflict management
  • Monitoring and measuring of performance metrics
  • Google Suite
  • Performance and probation management
  • Relevant Labor legislation


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