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NOC Team Lead

4 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Job Purpose
Responsible for supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring optimal Customer service satisfaction by maintaining stable service and ensuring efficient communication workflow.

Competency Requirements:

Knowledge
  • Thorough knowledge of networks and related technology in the Telecommunications industry
  • Knowledge of customer service principles
  • General understanding of the Basic Conditions of Employment Act in relation to a Support Centre environment"
Skills
  • Experienced and proficient with troubleshooting techniques and problem-solving in a 24x7x365 production environment.
  • Excellent written and verbal communication skills in English
  • Practical understanding of network design
  • Proficient in MS Office, particularly Excel
Behavioural
  • Customer Responsiveness
  • Supervisory skills
  • Leadership
  • Self-driven
  • Problem solving
  • Attention to detail
  • Admin orientated
  • Stress tolerance
  • Resilience
  • Ability to multi-task, fast learner
Minimum Qualifications:
  • CCNA (valid) certification is a minimum requirement.
  • ITIL Foundation advantageous
  • BTech Degree / Diploma an advantage
Minimum Experience:
  • Minimum of 3 years supervisory experience in a Support / NOC environment
  • Experience in an Enterprise and Wholesale Telecommuncations support environment.
  • Experience in personnel and shift coordination and management and daily reports on shift operations and issues handled/escalated
Other Requirements:
  • Must be willing to work weekends shifts on a monthly basis, or after hours, if required.
  • Effectively lead troubleshooting efforts during outage bridges.
Key Performance Areas:
  • Customer Satisfaction 30%
  • Supervise Team 30%
  • Supplier adherence to SLAs 10%
  • Administration 10%
  • Reporting 20%

We would like to thank all applicants in advance for submitting their CVs.

Should you not have received a response to your application within 30 days' of applying please consider your application as being unsuccessful.

Please note, only those candidates shortlisted and chosen to continue on through the selection process will be contacted.