Senior Network Operations Manager

1 month ago


Johannesburg, Gauteng, South Africa ALOS Innovative Workforce Solution (Pty) Ltd Full time
Job Summary

The Senior Network Operations Manager is responsible for overseeing the day-to-day operation of all active network-related systems, equipment, projects, issues, and incidents, ensuring they are healthy and running efficiently. This position covers network performance, availability, ensuring compliance with SLAs, customer satisfaction, high-level network support, and fault and incident management.

Key Responsibilities

Manage day-to-day system health-checks, engaging with relevant network team managers to collect and organize network health status.
Provide proper network performance and health reporting on systems, equipment, and active networks including IP, DWDM, and other related networks.
Provide high-level support on active network-related issues and complaints; act as a point of contact between network teams and other departments (CX, NOC, regional teams, and ISPs).
Monitor and manage network performance, reliability, and availability while ensuring compliance with SLAs.
Engage with NOC management to understand and resolve network operational issues and challenges.
Manage fault and incident resolution for all network-related issues, including providing incident report documentation.
Provide guidance and support to resolve problems quickly and efficiently.
Network capacity management and reporting.
Oversee all network changes executed.
Regular check-ins with the NOC regarding resolved and ongoing incidents.
Engage with NOC on issues discovered by network operations, managing resolution efforts in collaboration with NOC and network teams.
Act as the first point of contact for incidents requiring network operations attention.
Ensure quality acceptance of projects.
Manage vendor performance based on contractual obligations.
Escalate operational issues with vendors and track tickets.
Manage vendor fault escalations and update all stakeholders.
Provide onsite, remote support, and troubleshooting nationally.
Manage fault escalations regionally and nationally.
Develop and enforce network policies and standards.
Manage automations to improve network performance and system health checks.
Create and share Standard Operating Procedures (SOPs) to resolve network problems with other departments.
Adhere to national network KPIs to meet internal and external requirements.
Document learning experiences to update procedures and practices.
Uphold operational excellence through process improvements.
Ensure continuous process improvement for operational effectiveness.
Track contractual agreements and deliverables.
Comply with Health and Safety requirements.

Requirements

Good knowledge of network domains including IP, DWDM, and ISP.
Good understanding of regulatory procedures.
Strong understanding of network operations, high-level support, incident, and fault management.
Proficiency in people management.

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